Neutral feedback
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Worlds worst place to play slots OK so iv been playing here for 3 weeks now and to be honest not 1 single good win or this is so funny. Not even 1 slot bonus I consider this place to be fake. OK so you all know about random number generator and return to player what is called rtp and rgn all slots run on this system and every time I play at bet fair all I keep getting is the same reels coming in. I have recorded my game play and looked at all my spins writing down the time and date to when that same reel came back in. Am always wanting the last bonus symbol to come in on the reels to get a slot bonus and it never does. Now this is very interesting indeed. OK so I did a test on my account and it seems that the algorithm had changed from it from day to day so when I did a full sloot test by playing rick and morty megaways in 4 different casinos it took me on average at paddy Power £6.00 to £13.00 to hit a bonus round at slot boss it took £8.00 to £ 10.00 and at Leo vegas it took around £9.00 to £15.00 but the expectation of that you can buy the bonus for £15.00 at Leo vegas. Now the good part over 400 spins at bet fair and I hit nothing and has been like this for 3 weeks. I confronted then in a live chat session and recorded it to. This was funny as the person in the live chat did not have a clue he started saying you can play 1.000 spins on a slots machine and hit nothing. So I stopped him and told him you are completely wrong. As you can buy that slot bonus for 150 spins at Leo vegas. He then went on give me lots ov verbal abuse saying I was fibbing you can not buy bonus rounds on slots and it's not a. Bonus round if you have to buy it. I explained to him that I have run 2 tests the first was to see in any algorithm had changed in my account and I ttest of slot by playing the same slot in 4 casinos and told him the out come. I also told him that I was getting the same reels coming in only at bet fair. He once again went on to call me a complete fibber. I told him I have it recorded and uploaded to social media Web sites and asked him to click the link I have provided. It the went quiet for 10 min as he was probably had watched the video link and then was ashamed to say anything. So after that 10 minutes I started to write in the chat are you still there no no response. So I started to write who fibbing now you work for a company that is fake that's why you have 1.3 star rating out of 5 on Trustpilot. You have made false accusations against myself what is a UK law section 40 paragraph 2. I told him to make this a official complaint of writing in a live chat as I have it recorded. But still no responce and I also told him that I will be writing to Malta gambling authority's. And then he closed the live chat on myself IN CASE YOU DID NOT KNOW THEY ARE LICENSED BY MALTA NOT THE UK VERY STRANGE IT IS. IRISH COMPANY THAT HAS A LICENCE FROM MALTA. Even top online casinos streamers live in Malta and they don't even play here please please be warned and just stay away from here you will get 1 win when you join and then nothing for 1 month and continues. If you decide to play here please take the first nice win you get and just leave
Source: Telecomasia
Neutral feedback
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Started using the app for the first time during the end of lockdown 3 and I have never betted online before. I usually go the high street shops like William hill and bet fred in Blackpool. So firstly, The app itself: it’s good easy to navigate around plenty of things to bet on I like roulette and blackjack and football Customer service: Non existent apart from a chat robot they try make it difficult for you to get in touch so if anything goes wrong you have had it Getting paid: Is does take 2 days to enter your bank account but I spent a couple of grand on the roulette and football recently so they pay me straight away so it does vary At the end of the day I would imagine these betting apps all the same? soon as you start snatching a few thousand they will start playing dirty tricks and excuses not to pay you so my advise just use them as a bit of fun and if you ever gonna put a big bet on just use the high street shops just to make sure
Source: Telecomasia
Neutral feedback
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In the 2000's betfair was good. at some point around 2010 it became clear to me that it was no longer(if it ever had been) punters vs punters. the 'managed' exchanges for racing are controlled completely by insiders, I am guessing employees, that watch everything you do, know exactly when you login and will try to ensure you cannot make a profit. There is no doubt about it either that they do this. obv not happy with a small % they want EVERYONE to lose. I went on for a few months 2017 or so and it was even worse. the 'auto cash-out' feature only locks your desired profit in when the horse is crossing the line to win so they can pocket the difference. I watched races where the cash out stayed around 10 times my auto cash out value for 2-3 minutes and it never cashed out and the horses lost. paddy power taking over betfair ruined what was left of a great concept. don't believe the adverts, it's you against the bookie-not other punters. believe me!
Source: Telecomasia
Neutral feedback
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Oh Balls! Does this company realise that getting the same message everyday, when playing a free game in their Bingo section "Win up to a 100 spins", as "Oh Balls! You didn't win today BUT why not try"... this and that.... actually deter Customers from playing further? OH BALLS to YOU, BETNOT FAIR. You are a DISGRACE. OH BALLS AND EAT THEM WHILE YOU ARE THERE! OH BALLS!
Source: Telecomasia
Neutral feedback
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They are a disaster. I withdrew money on the 15th no sign of it in my bank account: trying to get someone to tell me where my money has gone seems to be impossible. I’m chasing up non stop without any answers & customer services has been promising to get back to me and fail to every time. Avoid
Source: Telecomasia
Neutral feedback
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if i could give you a minus score i would 7 weeks later my account information my financials my private accounts to verify your bogus pathetic review by your responsible gambling looking into my account when you all of a sudden care about losses only for me to verify all my tax returns for compliance behaving like a taxman only to keep getting done sh t t y customer service for bets ranging in the thousands per bet and on top of that to get my accountant to verify all this information to only close my account as self exclusion is a disgrace and this is not all you useless pathetic customer service spent hours on the phone and emailing saying they will do there best it’s pathetic your company should be closed down don’t choose betfair it’s nothing fair it’s pathetic
Source: Telecomasia
Neutral feedback
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Betfair are in a dominant market position. Unfortunately this means that they do not have to respect their customers as basically in the betting exchange world they have little opposition. This is evidenced by Betfair's attitude to negative reviews on Trustpilot. They have not responded to one single negative review in the past twelve months. I was a customer for over twenty years. My betting turnover with Betfair over this period was around £80k to which I made a small loss. So I presume I was a good customer. Recently I changed both my email address and my home phone number. I updated my new contract details in my Betfair account via the edit process provided by the company exactly for this purpose. The next day when I tried to log into my account, a notice appeared, "account closed". Betfair had made a mistake in closing my account, unfortunately for me they would not accept this. I tried several times to resolve the situation via the chat service, they would not accept that they had made a mistake. I asked, as I am entitled to make a complaint. I was assured this process would happen, it didn't, So thats it I am no longer allowed to bet with Betfair.
Source: Telecomasia
Negative feedback
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Your a disgrace to the gambling company and should get rid of your sites you robbing bast**ds £1800 in a week deposit playing on 80p and not one bonus or withdrawal you dirty scamming c**ts
Source: Telecomasia
Neutral feedback
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Asked for a mailing address for a subject access request so i could get all my data they hold on me, they refused a number of times to give me the physical mailing address and even tried to make me do it over live chat just so i couldnt send it recorded and tracked mail so i know when they got it, all casinos are liars
Source: Telecomasia
Neutral feedback
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Only used their App a few times and it’s clunky and not user friendly at all. Has also crashed repeatedly and just now their cash out and in play betting has been suspended due to a technical fault. I’m going back to SkyBet.
Source: Telecomasia