Betfair be careful with this firm tell you to pay money into account with a old card my Apple Pay. Then nothing they say it is about fraud? Thing is you can check your wallet no money phone the bank no money Betfair say they paid it? Speak to them and ask for a snapshot? Betfair say they paid it but agents can’t find it then cut you off stick to any other bookmaker no problems ever just lost £100 and willl never get it back although on Betfair it shows -80 was £20 don’t like winners so be careful and don’t use Betfair ever

I don't recommend Betfair. I opened an account with them. I recieved an email for a £5 bonus but it was x35 wagering requirements. I didn't think I would be able to do it. so I went on to spin to win and ended up building my balance. I got four separate multipliers. I then was notified I had done the wagering requirements, my balance was £80 but they only let you keep £50. I tried to add my card but it was declined because someone had used my card on their account. I withdraw by bank transfer. Couple hours later they had closed my account, not explained why. Was not able to message them because you have to sign in but I couldn't as they had removed my account. Their very quick to take your money but don't like paying you what you win.

Absolutley dreadful. Completely clueless customer support backing up a flaky unreliable platform. Look elsewhere.

Absolutely shocking, bet on the 1:50 at downpatrick on the exchange, 10 seconds into the race, horse won yet they voided my bet saying that the trader forgot to put the market to in running. How’s that my fault? How can they just void a winning bet? Dodgy as ****!

Stop deleting my reviews you utter tossers! BetFair is extremely corrupt and will add high amounts into the stake box and then a website error will cause the high stake bet to be placed with no way of cancelling the bet or being able to cash it out. Absolutely disgusting practices from this so called ‘fair’ bookmaker.

Shocking site win £25 get 25 free spins I just lost £40 just to get 25 free spins and all I got of the free spins was 24p an absolute joke site robs you blind!

Withdrew EUR 20 to my Maestro bank account but only received EUR 15. I contacted the customer support and they told me that there are two options when withdrawing funds to card: 1) no fee, 2) EUR 5 fee. Everywhere on Betfair, however, it is promoted that withdrawals are free and the customer support agent just ignored my requests to provide me with the page/link where this ridiculous 'explanation' was provided to the users. They just decide how much to transfer to you, based on your account holding, betting amounts, etc. Cheap service, I'm glad I only lost EUR 5 with these scammers. I do not recommend.

Firstly it took a while to get verified but that was partly my fault. However, it was difficult to get to speak with someone who could help resolve the issue and I had to provide lots of documents more then any other bookie i've an account with every asked for. Anyways, it was resolved and my account was verified. So, after about two weeks, I decided to start using an e-wallet for Betfair transactions simply because I don't want bookies and exchanges showing up on my bank statement all the time. With bookies I had no issue using an e-wallet (once you deposit and withdraw back to it, no issue) So with Betfair, I deposited with the e-wallet, used the funds to make two small bets which both won and started a withdraw of some of the winnings, around 40 euro (so a small amount) Then they suspended my account for proof of funds and asked for everything short of my tax returns. Let me put it this way, you need less financial proof to get a loan of several thousand! What's worse is the agent couldn't solve the issue and now I've been left waiting hoping they will return my money which is only 100 euro but still. I've been made feel like some sort of criminal. I get needing to make sure people are using legit funds but I think this was overkill. Fine flag my account and watch for suspicious activity but this was jumping the gun. They didn't even email me to see if there was a reasonable explanation for using a e-wallet. Plus they allow use of e-wallets on their site so it makes sense customers would use the option. I would avoid Betfair. There are other exchanges out there. My one star is not so much based on them requiring proof of things, thats a given but rather on how many documents the ask for. They behave like a taxman and I personally don't feel comfortable giving that amount of detailed financial information to a bookie not because I'm doing something dishonest but because they are a private company not a government agency.

Opened an account last week and verified it straight away. Received an email saying account was verified. Went on to place two big bets on their sportsbook, on Champions league topscorer, and Man City to reach the final. Watched the match and was delighted with the result. Logged in to my account to see the bets were void! Live chat told me they needed more documents and this was normal practice... I could not believe it. I have been betting for a long time, but this is a first for me... I was asked to provide more documents, which I did, and told the bets might get reinstated. I am waiting 4 days now and they are still processing with very little hope of my bets actually getting reinstated. If you think because a bookie is a big name, and spends a lot of money on marketing, this also makes them trustworthy, think again! Absolutely appaling and frankly illegal behaviour by these thieves. STAY AWAY!

I had all my account verified and set up. haf no issue spending money then after spending a ton of money I finally get a little win. I withdrew some of the money and kept some on the game. After I withdrew I went back to playing and within 2 minutes I got a big feature and during the feature my account was locked and I was logged out. I go straight to live chat and was told to email paddy power security with I'd even though I'd already verifed so I sent 15 emails and they eventually sent one back saying we dont read these no more we deal with everything on live chat. So I go back to live chat to a guy called Francis who was rude and had zero customer respect or care. I told them what's happening and they said my I hadn't got a bank on this account, (how did I deposit then) i have pictures of withdraws which i took so they couldn't deny the withdraw, then they said they wanted bank statements- then they said they wanted more documents after all that. Then at the end they said oh where sorry your date of birth doesnt match. send us the right one or this chat is ended. I send picture of my account details saying your are age verified and ready to go and they sent a message back saying, I'm not going round in circles, I told you to send the right details so this chat is finished! I've never known anything like it. It's a disgrace. I literally can not do anything about it. Betfair send me to paddy power email. then they send me to betfair. People wouldn't believe it but please dont be the one to find out the hard way