Neutral feedback
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@Betfair is there a problem with your app scores incorrect not updatin
Source: Telecomasia
Neutral feedback
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@Betfair is there something wrong with your app. I can't deposit anything.
Source: Telecomasia
Neutral feedback
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@BetfairCS Having a lot of trouble with Betfair Sportsbook app atm. Very slow loading and won't allow me to deposit. Have to go through the exchange app. Any advice? No other issues on my device.
Source: Telecomasia
Neutral feedback
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@Betfair_Aus if your app was a person I would punch them it the face! So hard making money only to have a slow laggy app costing me $100s! Not all of us have access to computers all the time. How about spending some of that commission you gouge on a real time app!
Source: Telecomasia
Neutral feedback
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@Betfair_Aus new App very poor. **** effort of a top Company on the World Stage. Found it impossible to check if I’d bet on a race previously, should be a very easy check
Source: Telecomasia
Neutral feedback
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@Betfair I can’t create an account as apparently I already have one. But I can’t login to it because it’s closed. And I can’t chat to an agent because I’m not logged in. Frustrated much?
Source: Telecomasia
Negative feedback
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Your app is **** @Betfair how many times do I have to see this screen before I can deposit? Happens every time.
Source: Telecomasia
Neutral feedback
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It's a shame they don't spend as much money on customer service and on fixing the live video feed as they spend on advertising. Used to be wonderful now just dreadful They should write a book, how to take a wonderful business and run it into the ground within 4 years. Flutter have done a tremendous job destroying it
Source: Telecomasia
Neutral feedback
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Well after having not played on here for a while I tried to log in, no access as proof of I. D needed, contacted live chat, after uploading documents account was re-opened in about 20 minutes, great. Pondered about and played for a while then went to contact preferences and changed how they could contact me, put to by post and email only, next thing logged out of account and no access. Contacted live help who got me up and running in about 20 minutes. Played the site for a few hours then decided to check my account, how they contacted me was all ticked so changed my preferences to via post or email, I was kicked out again.... contacted live support got the lovely Nicole, after twenty minutes told to try my account again as was showing active with no problems, still no access, the lovely Nicole then said please wait while she contacts management, an hour later she tells me she has reset my password and to check my email.... I said o. k I will try that.... she immediately shut the chat window... strange I thought... checked email... sure enough there was an email, however all it said was password had been changed, to what I have no idea?.. went into live help yet again and now they refuse to answer me, I have money in this account! absolute disgrace... my advice stay well clear this site is illegal in my opinion.
Source: Telecomasia
Neutral feedback
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Sad that Betfair have to hide behind the 'technical issues' disclaimer. It's their technology which we use and would like to trust. I had good experience of their customer care in the past but maybe since they were taken over they have become just like any other 'bookie'. Take. take, take
Source: Telecomasia