Opened a account deposited money and placed a bet. Logged on four hours after opening to see result and I couldn’t log on. contacted customer service and they said my account had been closed but wouldn’t say why. They took money but as they closed the account they didn’t have to honour the opening bonus. Scam artists, open an account with someone elseApril 08, 2022

If you happen to win they close your accountJune 09, 2019

Opened account 6th April deposited £75 from paysafe then £18 from bank card then £100 paysafe lost all bets. woke up this morning (Thursday) logged in and had a message account closed business decision. account wasn’t even open for 24 hrs I’m a 58 year old lady whos quite well off so don’t understand why my account has been closed as I lose quite often. absolute shambles. maybe as my surname is khalid and not jones anyway joke of a companyApril 07, 2022

I won on Quantum roulette on number 25 straight stake £1.60 plus all multiple split with 22/25. 25/26. 25/28. No paid out. No return into my account. My balance still the same £10.80. What a scam! Fix, I tried to contact the support… never answer! No reply by email! What a orrible site full of Scam and bad customers service. Should be retained the licence this site is a cheating fix place and should be banned to operate, the Gambling Authority should revoke the licence. April 07, 2022

Scam company UNLESS you're a losing degenerate gambler then they love you. If you win money they will give you an excuse as to why they shut your account down and take your money along with them. You've been warned. April 07, 2022

Horrible customer service and the wait times are too long, then the site crashes and you have to wait another 45 mins to an hour. Can never get a hold of anyone to talk and fix the problem. April 07, 2022

They ban me when I started to win and ask for enhanced verification which is so weird. So your basically telling me you guys only want losers and degens which goes completely again responsible gaming those are the most vulnerable people that you guys prey onApril 07, 2022

Have to be honest, never had a problem with Bet365. Bet365 and Williamhill are the only bookies I trust. Can't understand the negative comments. They pay promptly, they honour all promises. If you're a mug, you can't blame themApril 06, 2022

All is fine with Bet365, or as fine as any online betting site, with the usual gliches that we have come to expect... that is until you have to deal with their customer service dept. You cannot call anyone any longer as the company will no longer deal with its customers on the phone (seriously); there is a virtual online chat which is as bad as it gets and then there are the queues to get on live chat. If you are contacting them about anything happening in the next 30 minutes forget it as you won't get through. I have tried a number of times for various reasons with the same result and when you do get through customer service levels are patchy at best, not helped by having to type everything out. Bet365 is now huge and offers competitive odds and most of the time all is fine but the moment things are not going as they should be and you need to contact someone then the game is up. I have been a (largely recreational) gambler for almost 40 years and have seen some shocking customer service standards in that time; but not willing to hold a conversation with customers and making them wait to give a not always helpful response to a typed message is very poor, to the extent that I am not even sure if it qualifies to be regarded as a standard at all. April 06, 2022

Funny it doesn’t allow you to do zero stars. I transitioned over to the Ontario Canada site. Soon as I did that the old site and all my history was gone. I had 2 live parlay bets still going with both parlays having one wager left on both parlays. That was a horse named Echo Zulu racing in the Kentucky Oaks on May 6, 2022. First check it was offering me a $62 cash out and the second ticket was offering me $162 cash out. As of Sunday when they did the transition to the new Ontario site they cashed out the one parlay for $62 and the other one they only cashed out the original $15 but not the $162 cash out that was available before the transition to the new site. You can’t speak to a live agent anymore, you cannot bet on horse racing on this Ontario site anymore and the live chat agent I dealt with Liam S, was as useless as two **** on a bull. He just gave the standard answers to blow me off since they hide behind the computer and won’t allow you to speak to a live agent ( good Ol Liam S blamed COVID as to why I couldn’t speak to a live agent). When I requested a supervisor he said supervisor just told him that his understand and I won’t be paid anymore money. I will guarantee you there will be a lot of legal inquiries going after these group of common thieves. The ugly that owns the company, do you think she doesn’t have enough money, still she’s going to burn us little guys for buckle and dime amounts. I read the email and I know my option was to have them cash out the full amount available for cash out last Sunday but they did what they wanted to do on the one ticket. Calm and thieves and I know Karma will come back to bite them on the *** if it hasn’t already. I feel sorry for the people that are getting ******* on huge bets while she keeps pocketing more money in her account the Fing B… ch. Go F yourself Ontario bet365. I should’ve known better when I was doing well a few years ago all of a sudden they took away the parlay bonus because I was winning. I stuck with it anyway and was making some money and now they burn me for dollars when they transition to the new site. Time to read between the lines fellas. I’ll put my money somewhere else in a more legitimate company like Betway. April 06, 2022