found out today im excluded from promos and free bets because im coming back to gambling following my self exclusion. which was 5 years ago that lasted a couple of weeks. im a loyal long term customer who has filled your pockets and you dont want to give anything back. thats fine take my 1 star review because its fully right. live chat no compassion robots. i wont be using you filthbags anymore. then you withhold information to me about my own account. shocking behaviour but i wouldn't expect anything less from youApril 06, 2022

Bet365 is fine. Sometimes you get good promos like free bets and whatnot. But they are absolutely garbage to try and navigate. Loading funds is a hassle. Trying to contact them is utterly futile, and they are completely unhelpful. Recently they opened a Canadian app and Canadians had to be migrated there. We'll they said all funds would be transferred. Well my account had $0 transferred. And when I spoke to someone, they said I would have been informed by email. I was not. So that was some slimy move on their part. I then was forced to withdraw my funds, and had to reload my account, all of which is a hassle. Anyways, I just like to use it for entertainment and they make the simplest tasks utterly agonizing. Thanks for nothing bet365! April 06, 2022

Decent enough site. However, been putting up with glitches for a while now (on both mac & pc - esp. mac). So have called it a day and withdrawn funds. Plenty of other sites out there! April 05, 2022

Disgraceful, £90 not paid out due to some sort of glitch on live roulette, 40 mins to get through on chat, 20 minutes more to be transferred and after 90 minutes I gave up. Just awful. These things shouldn’t happen in the first place but when they do they should at least try and put it right. Wish I’d seen these reviews before I joined. April 04, 2022

This has been the worse app I’ve ever used in my life, I live in Ontario Canada and within one year of using this app they have made me jump through hoops on many occasions with confirming identification etc., I was prompted to download the bet365. ca app for whatever reason I still don’t understand, in doing so my entire balance that I had in there has disappeared! I cannot get a hold of a live human being on the telephone to discuss this issue with me as has been the case in the past with this company, I now have the new. ca app which is exactly the same as the original app all my information is exactly the same I’m able to sign in with my original username and password but my entire amount of funds that I had accumulated is gone! Can anyone out there please help me! Carmen BerardiApril 04, 2022

So far so bad. Changed my sole betting company to this lot and they've just ******* me over on one of my heinz accumulators. Did the smallest partial cashout of £2.20 of an original £22.20 stake (returned £57), they recorded it as £12.80... and even then they didn't give me anything after the bet had settled, even though it was a horse heinz accumulator where 1 won and 3 placed. If the partial cash out stake was £12.80, it would of returned over an estimated £120+ at the time of cashout... not £57. Regardless easily proved just from the receipt and recorded time of cash out which is stated on bet receipt. And just to add to this terrible review.... I also emailed customer service, twice complaining and explaining this bet settled wrong and the cashout stake was manipulated yet not even heard a response let alone a solution. So if you are a decent punter, I advise going with someone more reputable. I'll be giving them the rest of this week to resolve the matter but if not, then a complaint will be made to Ibas and the gambling commission and whoever else I can (after a bit of research) regarding the conduct whilst clearly breaking regulations of their license. Admittedly it's only near £100 being ripped off of me, but had it of been more for a bigger bet it could of been lifechanging. Don't bet with this company if you're a successful punter. Not worth the risk. April 04, 2022

Junk company. Support has 0 idea what they are talking about. They say one thing and then another, backtracking and even admitting they do not know how to fix verification issues. Basically locked out because of their crappy process. April 03, 2022

Opened an account. made 3 bets. First two lost. made a third bet, won 110 euro. They closed my account completely, cant log in nothing. Opened live chat 4 times, as soon as i ask them whats going on and give my details they close the chat. Absolute Fing scumbags! Cant even get my winnings back. April 03, 2022

Once again it seems they have rolled out yet more changes to their website / desktop with the result that bets cannot be placed, instead the customer is given an "an error has occurred" message and promptly logged off. "Speaking" (it's actually live texting with an imbecilic help desk) results initially in useless advice like "have you cleared your cookies" or "have you tried logging off and on again" before they sheepishly admit that they are experiencing "technical issues". Poor - very very poor. April 03, 2022

Not honouring bets for Ontario. Taking over $500 from me on a future that's going to win within a couple of days but hasn't mathematically won yet. Just cancelled. If I had gone with another site I would have won $500. Don't use them! April 03, 2022