This casino was a bit better back in the days but nowadays they are nothing more but thieves. A few months ago the system kept logging me out after had won big. Now today they are asking to see a picture of the customers bank card and they want to see the name, and the card number (first 6, and last 4 digits). Unfortunately my bank doesn't provide bank cards with names on it so I went onto my online banking and I was able to obtain a document that clearly shows my name, address, phone number, accounts numbers that the card is linked to, the bank card number, bank logo, bank address, representative name and email address, etc. The document even has a my signature but the bank representatives is e-signed but the PDF has all these built in safety/security certificates to prove that the document is legit. Well, when I tried uploading the document LeoVegas online uploading kept saying "Connection Issues", so I decided to email the document to customer service. Again, customer service admitted that my card was already verified and they wanted a picture of my bank card and they wanted to see me name. I had already explained that in the first email that my bank doesn't provide that and I had also attached the bank card document in the first email. Customer service just kept acting dumb. IF YOU ARE HAVING SIMILAR ISSUE PLEASE FILE A COMPLAINT WITH THE MALTA GAMING AUTHORITY! Also, if you decide to close your account and select the reason "Unhappy at having to provide identification documents", what the happens then is that LeoVegas site will pop a screen saying something that the player is being "Irresponsible". SHAME ON YOU LEOVEGAS! SHAME ON YOU FOR EVEN TAKING FUNDS OUT OF A "NON-VERIFIED" CARD! What LeoVegas also does if you win is that they'll log you out when you try playing.

I have 3700 dollar and I want to withdrawals my money and now them asking me for a lot of document and I send them all but now they contact me saying I need to get a fhoto for my debit card showing the name but my debit card not have not name on it just the numbers but it’s easy to deposit but when u withdrawals hard. Plz leovergas Canadá help me with that I do online gambling for YouTube when I have everything recorder so plz help me to withdrawals my money and don’t make it so hard to me

Horrible. Im sick of giving my money away to this casino. K won 4000. other day trying to take out 2000. Account was already verified. Now they need more documents. The problem is you put the money in no problem but you can’t take it out. So after getting the run around from them I decided to give up and I wanted to see If I’d win more. nope they make sure you don’t take any money out.2000 gone in 1 hr. Systematically they take their money back. These casinos are all the same put money in no money out. I don’t understand how they can accept e transfer When you can’t cash out with it. Why is the gaming authority not telling casinos to verify account when you register. Why? because casinos aren’t rich for no reason. i deleted my account because your shady LeoVegas. need a casino in canada for canada so the money at least stays here. booooooo leovegas boooouurns

A brilliant site so many good games very easy to follow, I had to reach out to the support team and they helped me straight away honestly I can't say anything bad about Leo vegas only give me the jackpot!

A fair site to play on, bit tricky verifying your documents if you not tech savvy. I was fortunate to have a member of the team that helped me with this.

They dont give a welcomes bonus straight away firts you mus wager 75 times your deposit dont play there they are husslers

I have never had any problems with this site. I had my first big win from this casino. (1200 x bet) I would recommend this casino to anyone. Just remember to gamble responsibly and you are good to go. Thanks LeoVegas!

Great site for gambling, nice quick easy service when needing assistance. 10 out of 10

Great site nice exclusive game great customer service on live chat quick withdrawal your winngs are safe

On 19/09 I made a withdrawal of 1500 euros via paypal that never arrived, leovegas asked me for proof of the paypal account statement I provided (proof sent directly from paypal) I sent these documents, but they refused to give me proof that they had made the transaction, after days and days they provided me with a transaction id, for days I sent messages to Paypal, until an operator from Dublin called me and told me that the transaction id is absolutely impossible to be that one as the paypal transaction ids are alphanumeric and nothing resulted. I contact the leovegas service which tells me that the documents have been uploaded correctly and that they are waiting for a response from the financial department, after two days I contact again and they tell me that everything is fine and I will receive an email when the withdrawal is sent. Last night I received an email asking me to upload the paypal documents in my personal area, I contact customer service and a certain Dorotea tells me that I have not uploaded the documents (after 3 operators had told me that everything was fine) I explained to her what happened but she continued to reiterate that the documents had not been uploaded, rented the new paypal report (bank statement) and proof of legibility on the account and now I wait again. I am definitely disgusted by the modus operandi of this casino, I will wait and then give the evidence to the lawyer, since I have all the screens. Versusly absurd. The italian leovegas assistance is very bad!