Avoid avoid avoid Worst online machines with the worst payouts ever, ran a test over months and months and it’s actually comical how they get away with robbing people, features never pay out big wins the rolling jackpots never payout. Please avoid don’t be tempted there.

Con artists. Deposit money no questions asked, however try to withdraw your winnings and your account is suspended with no notice or explanation. Silly me, why should I expect to be able to withdraw what I won. Then when you send perfectly good ID they refuse it on spurious grounds. Valid passport and debit card that made the deposit are refused. Avoid at all costs. They have made a nice experience into an absolute nightmare. I hope they enjoy the money they withhold and steal from their clients.

a very bad bookmaker asked me for documents, I sent it to him, he blocked me and did not return my money, I do not advise anyone

Deposit 20 play with 50 well they only gave me 40 game kept crashing not 1 bonus absolute rubbish I’ll stick with my regular casino it’s fair and honours it’s promotions and drops bonuses avoid this place poor slots

Don't reply on twitter. Don't answer phones. Make it more and more difficult to play wheel of wins on their site. ( which crashes everytime its a guaranteed win weekend and they dont compensate you) Dont honour the promotions you opt into (Daily spins split etc). Make you chase it up and then constantly fob you off. I have complained before and it took weeks to even get a reply. I have screenshot all my conversations with your "customer champions" and all my bonus pages and what I've opted into. I am fed up of depositing thinking I am getting some free spins back only to be constantly hustled by your company. You will probably suspend or block my account now as I've dared to complain because I see that is your M. O! I have been a loyal customer who deposits regularly and has been left extremely disappointed by your company as a whole. I will be escalating my complaint to the gambling commission and trading standard as this cannot keep happening.

120 pounds down the drain. Some games give me bonus that pays 1 pound 30 pence after like 40 spins. After playing colors in roulette and winning 15 pounds cleaner came to clean the wheel and put a new ball with magnet on wheel. Also always winning on smaller bets like 10 20 pence but switch to 50 and it took 40 pounds when I was at 10 pounds site reloaded as if to not let me win anything. 120 pounds down the drain. Grosvenor has another few billions while regular people like us can fk urselves. Used to be a good casino. But not any decent wins on a Friday? Horrible. I'm not dying from hunger but literally that is all my spare entertainment money. And I'm living in a flat 4 x 4 meters.

Biggest scammers out here! I can’t complain enough! Just never use this crook site as you will NEVER get a return in your money EVER!

Been going to Grosvenor Casinos to play live poker mainly GUKPT events. The structure and management of these games is excellent. The Poker App is also very helpful when looking for cash games and tournaments to play. Also the live feed of main events is really good. Online poker is basically the same format as others, for me Grosvenor excels in live poker at the Casinos.

After over twenty years a member of gala then grovsner when they took over have never had any complaints till now and as soon as i Complained they suspended me they say that for own good as if think they cheating in hall that I must have gambling problem well if my gambling out of control over those twenty odd years I used self exclude my self so I think they using that as excuse for things I seeing in casino have never seen happen in all they years that only reason I complained also if I had a problem why did they not come when was putting my money in all these years and say had problem then because all they want is yourmoney until you actually complain then they get rid of beware of grovsner casino glassford street Glasgow & grovsner riverboat watch carefully yup will see same people winning all time usually Chinese /Asian also this happens very much in Genting casino Glasgow if you watch closely you can see it find this problem got lot worse since after lockdown openin

Absolute shysters Currently running a pretty cynical offer on their online casinos. Deposit £50 and get 150 free spins Sounds great... until you see how they do it. You deposit your £50 and are welcomed with a 4 hour countdown for your free spins. So you log off, get on with your other stuff.... log back on say 4 and a half hours later and your free spins have expired. Seems you only get 15 minutes to use them? Soooo, they give you a 4 hour wait for spins, these spins expire after 15 minutes, so the safest way to make sure you get free spins is spend 4 hour son their site.... blowing all kinds of cash which is no doubt their wish.... Im sure the Gambling Commission will be happy to hear about this "offer" Of course, when you contact them they give the usual "technical error" BS.... but come on, we all know their agenda here.... to keep you on their site spending. Ironic thing is the next day they will send your a "safe gambling" email telling us how they care about us not spending money we cant afford...