3 x Managers have promised to call me. Nobody has. 5 x months I was able to gamble whilst self excluded. Now you are refusing to respond to my emails as I have proved the gambling commission request the license holder has to get up to date information from their customers. Taking this to the gambling commission and to a small claims.

Absolutely horrendous gambling site, should be closed and banned from trading. They freeze your account with a cash balance then say they can’t find out, never reply to any complaints. Do not deposit a penny with these, there are plenty of honest sites with good customer service.

Allowed me to gamble whilst on GamStop. I’ve warned them to contact me to get it sorted before I go to the gambling commission and other sources of media, but they have failed to contact me on the correct information i have sent them.

Avoid using Grosvenor Casinos if you wish to receive any winnings hassle free. My account was suspended when making a withdrawal. I contacted the customer services team and was informed there was an issue with my bank details and they now require photo ID and a bank statement. No issue depositing money. No email informing me my account had been suspended after I had made a withdrawal request.

Deposited a tenner to get the £30 worth of free bets. They were credited no problem. I then played through them, deposited another £20, and received a further £10 free bet. After all my bets were settled I ended up with a few hundred quid in my balance. Withdrew it and was in my bank within 2 hours. The app is nice, easy to use, they do some decent promotions and BOG on the the horses. Will use them again in future

DO NOT USE! Allowed me to deposit funds and place a bet. Went to withdraw and the suspended my account and said verification was needed. Asked for photo ID and proof of address. Sent docs as requested and then they asked for a selfie of me holding the ID and a photo of my payment card! Absolute joke, happy to take my money but won't pay out. Never had a betting site, or even a bank ask for a selfie of me holding ID and picture of payment card. Customer service was useless. Do not use if you want to actually be able to withdraw winnings. We're only talking £10 so the level of verification they're asking for is ridiculous.

Absolute rubbish site, get a bonus and can never cash out, absolute site to avoid trust me stick with sky bet or William bill there bonuses aren’t worth nothing just a selling trick

0 ZERO RATING in response to my complain i did sent an email to jack at crosvenor casino HAHA still waiting, do not waste your money on this corrupt company online or even step in to their front doors, thanks to their CON MAN VIP MANAGER ASAM ALI, their top manager at glosecter road casino by the name of steve was smoking outside we started talking, on the blackjack table he told me i am not allowed to cut the cards after dealers shuffle because of covid not allowed to touch the cutting card, i said how come i can touch the chips dealer touches but can not cut the cards? he said thats the company policy, do you know what they do? dealer shuffels the same losing hands by her cut, so all the time they do not bring rest of the cards in to play, every one stop going to this casino they are like i said corrupt and a con their management is bunch of thieves, this steve said to me the ARABS not coming on holiday and we are losing money, if we all stop going they will close down, LETS HELP EACH OTHER BY CLOSING THEM DOWN

Deposited. Lost. deposited again. Won.... sweet, withdraw successful. Login to my grosvenor account later the same day, account suspended. Try live chat no champions around to help. Typical. Grosvenor casinos you are a disgrace. Back to sky bet it is.

Decent games. Poor customer service. False advertising in their emails. Not the usual spam, but actual 100% false advertising. Which sadly I will report to trading standards and ASA. Other than that, a reasonable casino site, fast payouts etc.