Rtp is an absolute joke how this figure is policed is a total mystery. On average after months of playing it seems to take about 500 ish spins to get a feature, on high money it takes longer. Also the payouts are disproportionately smaller on higher bets. Like land based casino high bets feed people who play lower. Tracking customers appears to help casino balance their take under the guise of "due diligence " and give you the illusion of gambling. Look out for being followed with an I pad, how intrusive!

DONT PLAY HERE, For obvious reasons i am not depositing because this has changed to MECCA is not the old brand anymore, they have offered me 5 free spins today, i won £3 quid but the money have never been credited to the account not as a bonus or anything, WENT ON LIVE CHAT NO ANSWER FOR OVER AN HOUR NO ONE IS THERE: D this is.... no words how bad they are... DO NOT PLAY HERE

For 7 years I've being a regular customer at Grosvenor casinos overall, but today I had another ruling issue(it's everyday) while playing poker.., once I didn't agree or believe that the staff responsible for the card at that time was really doing the correct ruling(and is not a surprise for everyone when a person who doesn't know anything about poker, no proper training, no experience, how can he be a supervisor of the biggest card room in north west?, I've tried to reach the casino manager to get some answers inclusive if I could together with the supervisor see the cctv footage of the issue raised, he explained me that could not happen because data protection bla bla okay, and I ask "but if there's a dodgy situation on camera and your supervisor is not giving importance to it how can I believe in what he is saying... " Whell the manager straight interrupted me "I stopping your there, listen if you don't trust us, don't come here, go somewhere else" walking away from me and repeating himself again "if you don't trust us don't need to come here",... not even interested to ask me or listen exactly what was the issue? see if he could go see the cctv and understand my concerns about,.. nothing! I replied myself okay "I understand we are treated like sh**t" because this is what he treated my polite questions. Going home I stopped by the reception and asked to the security there the name of the manager in service, the said to me he is called Pete Watson and he is the General Manager of Grosvenor, I'm a bit chocked if is that true... really! With all the arrogance is that the general manager of the biggest casinos group in UK? Poker Room at Bury New Road is being a total disaster, it might save one or two but in general the staff who never became proper poker dealers, who don't understand the game, with lack of training and experience, how can the became supervisor? very poor staff, no enough knowledge to runn any poker tournament, but, buy the General Manager approach I don't think any better expected.

If there was a competition for worse bookie and casino this guys will win by faaar.

This company is not honoring promotions and does not answer my emails. With live chat I was just on hold for several hours...

People you need to realise the live casinos is not live random results based on laws of physics. Example the wheels games are being controlled and piloted each spin to its designated slot. The Latvian sc um evolution gaming are allowed to control the wheels based on the casinos chosen results. Or even worse, just controlling fully so they can take take take from the public. Grosvenor, you're just 1 of many casinos who are corrupt and fraudulent. You won't get away with it forever. Karma will get you all sooner or later. People power will soon rise to you vile people. What's hilarious but disgusting at the same time is you can actually see the hosts looking at the monitor for the next results and literally manipulated the wheel using the

Part of the progressplay network so if you have an account with bettarget or the like you can't get their sign up offer. fast withdrawals but that's the only good thing to say about them really. poor odds overall and not many markets to bet on.

hours for live help chat - no bonus on first deposit then hours back and forward still not resolved JUST DONT BOTHER TRUST MEWish I would have gone else were

Absolutely appallingly bad casino they have treated me appallingly bad they cheated me out of 5 to 6 wins on the Crazy Time Game I had 20p bets down on the Crazy Time and Cash Hunt sections of the wheel and it kept deliberately saying server error but when they were losing spins the server would suspiciously stay on stay well away from this rotten casino they will lie cheat and steal your money you have been well advised personally their licence should be taken away they don't deserve one.

This site is run bad I would not suggest to anyone you will struggle to win anything.