Was with Grosvenor for around 3 years loved never had a problem that was until I won £4700 and I couldn't withdraw so basically I had a prepaid card which I was to deposit with but they won't withdraw too told me I need to another card in my name to withdraw which o didn't have I asked them could they do a bank wire transfer as it states in there T&C you can request got told no I need a card otherwise can't have money I tried for 3 days sloek to countless people and got told the same thing so basically you can deposit what you like but you can't withdraw to same card as they don't accept than what a joke I have since closed my account and lost £4700 BAD BAD customer service telling lies upon lies

When you win money you have to refresh When you login it takes absolutely ages to get to the first screen It's supposed to be fair play So in my book it's not fair when you deposit have to refresh then lose the chance to bet on a horse race because it's suspended Dear Grosvenor inplay means at the moment NOT 5 minutes later when all markets close suspend or otherwise take far too lon

Absolutely diabolical Grosvenor rank Mecca casino, just like their land based all rigged. So glad not to be part if their sham outfit

Customer service reps are great and do their best but they are so limited to what they can and can't do it almost makes them pointless. It's all very robotic and not dealt with on a individual basis. They do their best and they really do but the company needs to reassess what there reps are allowed to do or not. Also the bonuses are the worst on the market. You spend weeks completed chests for it to then upgrade but you get nothing for completing it so what's the point it upgrading?

Very shady site constant freezing it logs you out after every game and during the game bonuses don’t appear and when they do it freezes and reloads to come up with a technical error more often then not

Poor shameful if you put any money on this casino you will just throw out in window I spent over hundreds and the game just froze and showed the bonus but nothing happened after they just robing the people shame!

False advertising, they give you casino bonuses but then make you use your real cash money first. I had £200 cash in my account after I won a sports bet and would've had to wager and lost all of that before I could use a measly £1 casino bonus. They are preying on people not reading T&Cs and hoping you loose a ton of money that way and falsely advertising their promotions.

Terrible customer service they don’t answer the live chat or the telephone, game’s glitch every 2 minutes and withdrawals get declined because the site adds you to some sort of wagering requirements even if you’ve never used any promotions disgusting site AVOID 100%

Being a new member of the online site. James was the 1st person I spoke with on the live chat. The reason for the contact was the survey on the email did not work when selected. So I decided to get in touch to ask about this and weather it was for verification of my identity. As on the FAQ is states no need for id.. This is checked via a 3rd party. James was efficient and helpful to all of my questions raised and provided great customer service using informative information to support my needs and questions. One of which was clarification on my identity, to which I was told it was not needed. After opening an account and withdrawing. My account was restricted and my identity is needed. This process is 72 hours. Why can't you upload id when joining? This will cut out the long process I will be waiting, 72 hours. It's also inconvenient and could be resolved at the moment you join. Derba today was helpful and reassuring to me when I contacted live chat to confirm receipt of my identity. Debra was refreshing and helpful.

Complete ripoff never hit a bonus round I played £150 at 20p stake I didn't get one bonus your disgusting I hope you go bankrupt