Went to a Grosvenor on my hen do for karaoke not gambling. They refused to let us into the casino without taking out phone number and email address. Since then I've had a text pretty much every week from them about gambling when I have never gambled. The only option to opt out is to text stop which my service provider doesn't allow and they would not let us remove ourselves whilst we were there. This is a gdpr breach I was not told I'd be text constantly once I gave my number.

I opened an account with them, made a deposit of 7 pounds and 18 pences and made a single bet with that money, the bet was a winner and I made the withdrawal of the money to my account, the same one that I made the deposit, however they blocked my account without any warning, call, email or text message, I got in touch and attendant said that I had to check my account, and gave me a wrong email; I contacted them again and they gave me an right email address (I Guess), I sent the necessary documents and a day later they didn't say anything to me. The next day I get in touch again and the attendant tell me the waiting time is no 48 hours, the day after I call them again and they said the waiting time is no 48 hours is 72 hours (What? this is ridiculous, they want to keep the customers' money by force.1 - checks must be done before any deposit2 - After depositing and winning the bet and withdrawing the money, they decided to do the verification. I think this website is a fraud.

Never known such a tight stingy site, the bonus rounds are a rip off, big bass bonanza gives you extras on the features that never come out, dead spin after dead spin. Complete fix.

ive just closed down my account i had a £1 live casino bonus and it said the wagering requirement was £1 as stated here Type: InstantBonus status: ActiveAmount: £1Wagering target: £1Progress: £0Activation:23-04-23 (1.00am)Bonus status: ActiveExpiry:26-04-23 (12.16pm)i bet the £1 it asked for won 4 pound from it but the progress didnt fill so i contacted them the guy was nice but they said Thank you for your patience Edward. Upon checking, you have a £1 live casino bonus on your account. However, you have a bonus wins balance. In this case, only 10% of your stakes will contribute to the wagering target. In this case, you have to wager £10 so that you can meet the wagering target and once you have met it, the remaining winning will be converted into cash now it didnt state any of what he said on the actual bonus it said £1 not £10 so dont come here it is shady practice.

So, I've used Grosvenor Casinos for some months. Not the best of sites but I've had no problems until last evening. I got a new debit card, uploaded the details and made a deposit (200) No problems. I worked it up to £400 and went to withdraw part of that. Withdrawal not allowed! Grosvenor wouldn't cancel my old card, and when I tried to contact one of their 'customer champions' ( no one was available. So I left it, meaning to do it later. Played a little today. I was playing a £10 blackjack table (maybe £10 or £12 a hand) and next thing I saw was that most most of my bank had disappeared. I glanced at the pay out box and according to that I had placed a £412 bet,... which was beaten ( by a dealers blackjack! Never, in my better than 50 years card playing have I placed a £400 wager on a card game. I find it suspicious, usually when you place a bet there are a few seconds before the cards are dealt. Not that hand,... practically immediate & no chance to cancel. Well, our 'customer champion' was giving me the runaround. Said he would escalate my complaint but it could take 2 weeks to get back to me. 2 weeks! Anyway, I'll give them 72 hours and if nothing I shall get in touch with the gambling commission who have been helpful in the past.

i had problems logging in a few times but then all was ok i didnt lose any cash thank god, i got the right help i needed i guess i was lucky i will now make sure not to lose my password again

Money went missing from my account balance. I had over £2 cash on my balance, played free spins, won 26p. Went back to the home page. My balance updated to 28p with 26p bonus. Contacted live chat, what a surprise they couldn't see it lol I know it's a small amount, but it's beside the point. I log all my bookie balances, first time I've had money actually disappear. They're website is also painfully slow to load. One to avoid.

Signed up.... deposited..... won 600 pounds.... account suspended.... sent all requested information and told email within 72 hours. Still nothing. If they actually unlock my account and payout then ill update this review but its not looking good so far

Signed up to their promotional offer and won a bet. Just looked to see if they paid it out yet. No. So I go to log in. Account suspended. So apparently I needed to proof who I am even though I already have photo screenshot of agreed withdrawal into my bank. Never got prompted to give any details just told me what reference I'l see in my bank. Pathetic. Won't be changing my review unless someone sorts me out fast

Utterly shocking company. This isn't a disgruntled "loser", I closed my account while in profit with them, however they lie and their communications are absolutely dreadful. Maybe an email every 10 days in response to a complaint. Honestly, go elsewhere. The customer services are just dreadfu