I am absolutely livid. I went to exchange my cash points and it says I have insufficient amount to do it but there is no minimum so I contacted customer services, sent 3 emails with screenshot to be told they no longer offer this and yes I have points but I won't be able to use them! 45 minutes I spent chatting to customer services, sending emails, multiple screenshots and constantly having to log back in. No offer of any gesture of goodwill or anything for wasting my time just tough basically. Not impressed at all!

If I could give zero I would, not a single bonus spin let alone any form of a win and then the account is blocked. Take your money to somewhere more upmarket.

Had an issue with my account and they fixed in a few minutes and all my money was still there, so would recommend to anyone, excellent service

Worst gambling site I've ever been on. Over £500 on slots in 2 days and not even a single win over £20 playing £1 stakes. Not expecting to be up but something half decent at least once spending that much. Will not be using this ever again.

Won a few bets on the horses now I’m stake restricted to pence. Had the account literally weeks. What a joke of a company. If I’d been regularly backing and losing poor value bets they’d rate me as a great customer and no way would I be restricted.

happened twice i was playing slots and mid bonus the game crashes, i open tickets, report the issue many time on live chat customer support…. the first time they did nothing, the second time (like 3 months ago) im still waiting to finish my bonus 2£ a spin and the bonus had unlocked loads of amazing multipliers ecc.….. still waitin

Disgusting site shut it down for god's sake it's terrible I have never in all the sites I have played on have I had a problem deposit deposit deposit deposit deposit deposit is all you do

Had an issue which customer service agent resolved to my satisfaction. Was really helpful. Only reason didn’t get a 5 star on this occasion was the wait to get through. Once through on live chat service was great. Lizzy was great.

They do not honour their offers or promotions, they tell you if your bet is 2nd to an SP favourite you will get a cash refund but they do not pay it, they tell you as a member of their weekly club you will get a £5 free bet if you stake £5 x 5 but they do not pay it. Live chat wastes half an hour of your life and tells you they "do not know why" and advise your query will be passed to support and you will hear 'soon' and when asked what 'soon' means you are told 'shortly' - in fact it is never, no reply at all. You are given an email address that does not accept emails and when you try messaging through the web-site you are ignored, repeatedly. False advertising on the promotions and non-existent customer service. Combine that with the reviews already written and you shouldn't be surprised. Very poor.

site is actually ok for slots quick withdrawl for my payment method but the promos are a mess in todays climate the ammount you have to stake to get them is unreal in some cases for examplePlay £500 across one or multiple Live Casino games to qualify. Get a £10 Bonusnow paddy power gives you a 5 pound bonus for playing 100 a week with paddy rewards and i think that is bad so you could imagine what i think of your 500 for 10.