I just love grosvenor casinos. I made a terrible mistake of using a fake ID when I was barred. I was allowed after that on my real name and I told the casino truth and a very nice manager allowed me on my real name. After long time a new manager came and banned me from all grosvenors casinos. I do not like going to other casinos to play poker but just grosvenor I love grosvenor and I will forever even if they never allow me in life.

Great selection of games. Great customer service, sorted a bonus issue out for me quickly and hassle free. Highly recommend: )

Spotted an offer on their site. Played some spins and wagered around 200 quid. Got my free spins and won a bit extra from that only to find out that this needs to be wagered another 10x. No problem with casino t&cs but it was no where clear when it was encouraging me to spend that money. If you're more transparent with your customers - they will play with you more often. Would be astonished if the GC don't catch up with you at some stage. Also very interesting and notable that the only 5 star review you've had over the last few days is some guy who you let in after producing fake ID! Well done.

The worst customer experience ever avoid at all costs there are far better companies out there

absolutely disgraceful. Won 50 pounds in blackjack from the online casino but was unable to withdraw it. Then decided to contact live support on chat and decided to wipe out all my winnings. They should not be opening online casinos if they are not even able to pay 50 pounds!

Walsall Grosvenor Casino is absolutely disgraceful. I have witnessed staff sniggering amongst each other after purposely ensuring that customers lose on the roulette table. I have witnessed this on two separate occasions. Which I find very unprofessional from a member of staff. They need need to work on their body language skills to ensure that customers do not pick up on their unprofessional behaviour while playing at those tables. I used to find this casino a pleasant experience over the years. It’s got much much worse ( staff wise ).

The worst slots ever £450 not one bonus about 3 time this is happened now will take my money elsewhere

Grosvenor Casino's used to be a good casino, this was the case a couple of years ago. But that's not the case anymore, in fact, I would strongly advise anyone who considers taking part in their promos to be careful. Grosvenor Casino's not exactly transparent with the promo's terms and conditions, and there will be a lot of dishonesty and deception involved with their promos. Just recently they sent me an email for a casino deposit offer, a deposit £50, and get a £25 bonus. On the terms and conditions, it states that all live table games, including live blackjack, contribute 100% to wagering the bonus. While wagering my cash I noticed that the progress bar was only going up by a little, I spoke to customer service who said wagering on live table games only contributes to 10% wagering. So either the customer service agent is lying, or the promotions team is lying. As bright as day, the terms mentioned all live table games contribute 100% towards wagering. It seems that Grosvenor casinos are deliberately making their promos and terms confusing and misleading, so you give up and do not bother following up. This is the last time I'll be taking part in any promotions or using Grosvenor casinos. They have lost all credibility with their shady practices.

Lizzy the chat champion is awesome wish she would have been able to receive a review from me but it didn't offer one after talking to her last night when chat ended can some please tell her for me i was the last person she spoke to last night

Grosvenorcasinos is outstanding, great company, deserves every penny, It is the secret oasis that you only heard of if you have a great reference. I am a loyal customer to this company. And I will be spreading the word to my friends and loved one. If you want extraordinary people great venues, rewarding events. Great customer service and a company whom looks after thier clients GROSVENOR is the one. The game is the same everywhere, but Grosvenor have what it takes to make it fun responsible and rewarding. Highly recommend. MOURAD