Iv been useing betfair for 4 seasons and I bet on the same bet every Saturday only when football season starts. So when I went on the sight the other night I was In shock to see I had been band, on speaking to someone it appeared I had used paddy power and that is why, the thing is iv never used paddy power in my life, apparently betfair and paddy power are sister companies so what difference this makes I dont know but as iv said iv never used paddy power, so what I had to do was send pictures of all my I'd which I did and this guy said they would contact me in the next 24 hours and that was 4 days ago. I'd never one on my bets in the 4 years but stuck with them thinking one day they will come in may b I was due to win and they bailed out, that's what I'd like to think.

misleading promotions should be removed On the home page it says click here got your daily 5 free spins To get these free spins it costs £10. Essentially they’re not free spins then and should be outlawed promotions.

I did an in play bet in a game today. The game finished about 4.20. The bet won. At 5.40, it still hadn't been settled. I contacted their livechat to ask what was happening,. They told me their agents were 'on it' and it would be settled 'in some time'. Contacted them again at 6.45 as it still hadn't been settled. They said it would be settled 'soon'. Its 8.45 now and my account is still saying 'awaiting result'. So why lay an in play game that you can't get the result of? I got the result over 4 hours ago lol. How hard are you trying to get the result? You know, it was a winning bet £5 @ 14/5. Total return £19. I don't even want it anymore. Keep the £14 winnings and the £5 stake Betfair. It's not worth the annoyance. Not gonna spend the rest of my life being told it'll be settled 'soon'. You treat your customers with contempt. No enjoyment betting with you. I'm closing the account. U can keep the £19. Cheers. 8 hours after the match finished. And they're still 'awaiting result' of a game they were laying live in play that every man and his dog knows the result of. How profesional is that?

Great odds on betfair but the live vidoes of horse racing is beyond bad, it worked when betfair first started but now it's terrible and normally i just get a blank screen. It; s now just a point for the on course bookmakers to lay off bet's. If your looking for big odds horses then this site can't be beaten. Shame it has gone donwhill since corporate took over....

Won alot of money, closed account for no reason, told me the australian government were getting my money!. AVOID

Seem decent. Can only speak as I have experienced games seem a lot fairer compared to other sites sports odds decent nice layout easy to use. Firm seem very genuine on responsible gambling. Will constantly check comfortable with betting levels. Seem one of the better gambling companies

This companies customer service is absolutely DISGRACEFUL. Never EVER been dealt with in such a poor manner. I have 2 complaints which i am now gonna take to IBAS. I have sent photo and video evidence in for both issues. The 1st is now 5 weeks old an £996 Arcade win last night!

Can’t give 0 stars.... my balance transferred back to my bank account as my account was closed after I won some money. I have tried every day for 2 weeks to speak to someone, the lack of transparency is frightening - they won’t allow me to speak with anyone other than a chat bot person who always says “your query is being dealt with and there are no updates”. I can’t get an update on when my money will be transferred, I can’t speak with a manager, I can’t access my account, I can’t get a date that the payments team will look at my request (this keeps changing on a daily basis) I have been compliant and submitted all the documents they have requested yet they still havnt helped me. Im 13 days in and I havnt been able to speak to anyone about this issue properly. I have got all of the chat history saved and every account transaction saved as a screenshot and I am happy to publish these to show how neglectful you people are and how you are clearing avoiding my questions and paying out my funds. Next step will be litigation.

Betfair are evil racist supporting. They have a forum and under the chit chat section it has been filled with bigoted racists for absolute years. Do not give your hard earned to these evil pigs.

They are money thieving scum! Avoid them at all cost. Offer me £20 free bet if bet I lost I should get my £20 back but they didn’t pay anything back. Now saying I used PayPal to top up my account not the bank card and nothing we can do. There are lots of good company out there but avoid betfair.