Betfair put incentives on to encourage increased stakes. My issue always seems to be on the offer of stake £20 in multiples and they will give you £5. It was previously stake £15 for the same bonus. Over the last 3 months I have probably received 10 bonuses automatically so about 40 times I have had to use their message service and get them to manually credit it. Average waiting time for an answer is 20 minutes so many, many hours wasted. If you have staked either of the above then check you got your bonus as I have had that many excuses to why it didn't manually happen I am passed believing them.

This company of thieves have kept my money for 2 weeks and areı ignoring our making excuses about returning it. They have removed phone support meaning that it is impossible to get an answer from them for days on end. It is unreal that they are allowed 5 to abuse and ignore customers

Omg. Had a bet, showed a small profit but no profit anymore once I closed the bet. I bet they do this with a lot of people. Stay away!

Don’t gamble unless you are FULLY prepared to lose your hard earned money. Simply the odds of the game mean you are 50-90% likely to lose your money but given the HUGE overheads many ‘chancer’ companies have mainly to do with advertising, I’m not surprised they try every trick in the trade to KEEP your winnings. Betfair isn’t really like that - they’ve always paid my winnings but I did join them a long time ago....

Not a bad selection of games, just a shame no matter how much i spend i never get anything free off here, all bonuses/free spins offered are for 10p spins instead of being at your stake so i dont touch those, and generally dont feel valued at betfair, many better companies out there just read the wagering requirements and spin stakes so you dont get taken by a mug for 10p spins when i play £1 stakes and above

Can’t fault them. At first I didn’t get any wins so was a bit sceptical of the site but I’ve had some decent wins lately and never seen quicker payments. Payment to my debit card was there instantly! Couldn’t believe it. No waiting for 5 days or being asked to verify a withdrawal with endless id requests. Good site, good games.

Please avoid this bookmaker at all costs, their customer support team treated me horribly and mocked me! Awful staff genuinely need to take a look at themselves, especially SARAH the customer support agent, worst person I’ve ever dealt with in an online chat! Awful! Heartless!

The customer service is now a complete joke and disgrace. No email, no phone number and live chat just print their response from a script. Had my money for a week, won't return it and won't give a time for when it will be resolved

One issue after another. Had to upload verification 3 times, didn't work, had to do it through chat. Then they declined my debit card & wouldn't let me remove it from their system. Closed account. More trouble than it's worth

Sneaky bunch and staff in office useless.