1.5 stars out of 5. That is thousands of customers.. Read reviews before you get involved.. If you win they don't pay out... Scam avoid......

The review by Spencer Pearce below is exactly what I was going to write They used to the gold standard of customer service. Then Paddy Power got involved and they are now a disgrace. They lie about calling you back and they are rude and unprofessional. They act like this because they have a monopoly on exchange betting cos the opposition is so bad. If you have an account just pray you don't need customer service

I joined Betfair. Added £10 for free bet. Never got it. Won a bet with my tenner. Had £15 in my account. I then got an email giving free spins. So i clicked on it and had these free spins. Checked balance and money had gone. Only way to contact Betfair was on chat. Stayed on for 3 hours as got cut off 4 times by staff. Last person said someone would contact me within a few days. That was over a week ago and nothing. Scam website. I would have gave no stars if possible. Dont know how regulatory allows this to happen.

I use betfair exchange when I am football trading and have found it the best exchange, offering the most markets.

Never no problems plenty of free spins easy and fast withdrawal can't understand the bad reviews but am not a big casino player

@Betfair_Aus Hi Betfair, love the new app. Just wanted to let use’s know the Iphone 12 currently doesn’t support the new app, this may be due to the calibiration of new screen size. Passing on the info if needed for your app development team, warm regards

Betfair rewards just got worse, why would i pay more commission for a higher rewards package? THERE IS NO VALUE IN THAT FOR THE CUSTOMER WHAT ARE YOU THINKING BETFAIR!

odds are so overpriced compared to others!

Should of lookled on here first, just takes my deposit never get a win.

In regards to my previous review of Betfair if you combine Betfair and Paddy Power trustpilot ratings(Paddy Power is about 1.6 compared to Betfairs 1.5 both extremely bad)you will start to see why Betfair has gone from being the best betting exchange experience in the early 2000's to what it is now as the customer experience which was always important to Betfair has now become totally non existent. If you check the Paddy Power ratings you will see pretty much the exact same issues that Betfair members have which is with the Sportsbook where football matches disappear Cash Out disappears at convenient times(the casino arcade and slots are very suspicious in my opinion and never work properly)which is exactly what Paddy Power users say so is it any wonder when Paddy Power bought up the Sportbook and joined forces with Betfair that the whole experience has got worse. I have never reviewed Betfair before on Trustpilot and was absolutely shocked at how bad the ratings are people closing their accounts leaving in their droves and it should now be plain obvious to Betfair that they have serious issues its not just a few issues its numerous problems mainly with the Sportsbook but also the Exchange. Betfairs customer service representatives if that's what you want to call them can be extremely rude and aggressive insinuating that's its your fault and why are you complaining it takes forever to talk to someone on live chat as they don't have an email facility anymore every other betting company does apart from Betfair which considering they are a multi national worldwide company should be an embarrassment because a member doesn't want to talk about something important on live chat or receive an automated response they want to either talk to someone on the phone who knows what they're talking about or send an email(a lot of Betfair customer service representatives don't understand Betfair or betting)so why are they working for them answering customers queries if they don't understand how the Exchange/Sportsbook works. A recent reviewer on Trustpilot said they wouldn't be surprised if Betfair go under I'm not sure that will happen but if you keep on offering a substandard service and keep on taking your loyal customers for granted then you deserve exactly what you get people will go elsewhere as there are plenty of Betting Portals and Sportsbooks around plus Betfair don't have the monopoly online anymore like they used to have. I have four telephone accounts none with Paddy Power should I add and although the majority of my betting online has gone through Betfair since the early 2000's I'm more than happy to take my money elsewhere if I'm not valued or wanted so I think Betfair and Paddy Power should heed the warning as people will keep on leaving and it might be too late for them to do anything about it or realise what's going on Betfair and Paddy Power you have been warned.