Good choice of markets, site is easy to navigate

It is noteworthy that in addition to the low financial penalty for cashing out and no penalty when you change your mind quickly I can give an example where Bet365 go the extra mile. In the 29/04/21 3.50 at Redcar, Spirit of Bermuda (2) (WJ Haggas) Stall 9 reared in the stall and when the gate opened the horse stood there and wouldn't budge. Within an hour or so Bet365 gave me a discretionary settlement as a gesture of goodwill and voided the bet returning my stake. They have done this before. I have also had stakes voided occasionally in other circumstances such as Antepost where their NR guarantees do not always apply. Its not guaranteed they will make a discretionary settlement but it's a nice gesture when they do. Communication is good, Web pages and video streaming improved lately. Easy to keep track of win/loss.

Never had a problem with this bookmaker, very quick to take my money, but have never waited long for any returns, plenty of sporting action to watch on there website.

Don't bother.. Really... Don't... I signed up solely for grand national bet £20 won £26... I supplied all the verification they wanted driving licence.... ID... Still not enough they asked for more proof of address I tried to upload a bill.. Asked for a passport.... No address on a passport so what use is that? So now I have to wait for a postal verification code... I live outside UK and am still waiting on Xmas cards... No wonder she pays herself such huge bonuses.. The interest on the money they refuse to pay us back pays her bonus alone.. Probably hoping I spend it... No chance... **** will freeze over before they get another penny spent on site from me I won't even spend the bonus they gave me.. As soon as the code comes they can verify me and close me at the same Time! I appreciate the need to verify someone but when they provide everything you ask for why continue to make things difficult and treat customers so rudely... YES Heather.... Whoever you are... You need CS training... Or get a different Job.. Coz you can't do the one you do have! April 13, 2021

Was new to betting, signed up because a friend told me about their welcome offer, Made a bet, next I knew, account was closed and they kept my money without a single reason, followed up and they wouldn't do anything, Terrible practise and bookiesApril 11, 2021

Whole heartedly aren’t usually one to complain/review but the bet365 platforms technical error has cost me. Timeline: Deposited cashDeposit confirmedPlace betBet confirmedCheck bet but there’s no log of cash or betCheck back 5 mins later and there is cash but no betCurrently in dispute and expecting a call back from customer service after escalating. Will update review after call. April 10, 2021

Scammer, They scam my $102 and don't try to pay nowApril 10, 2021

Stay well away from these scumMy account got suspended or what they like to call "Under-review" for NO reason. Just because I been winning a bit of money, thats what they don't like. This company is a scam, do not use them if you planning to win some money on horses or sports BUT if you feeling to donating some of your hard earn money to these scums, then go aheadApril 10, 2021

Now, I play slots because I like the bonus section. But Jesus, £680 on Who wants to be a millionaire and never once did I get on the bonus, now thats pretty poor. Guys, stay away from this lot. The slots are well rigged. Shame on you Bet365. April 10, 2021

If you win, they dont pay it. Not fair, and not a good choose if you wanna play. If you wanna lose, that is your site. If you play and win, they send you a message (it happened with me lot of times) and rhey wrote the odds was wrong and they cancel your ticket and pay back the money what you put. I paid 10 euros, won 143, and they paid me 10 euro because was a problem with the odds. Thank you. It’s is not correct and not legal. April 09, 2021