Account Suspension My account was suspended over a week ago, with no warning... it just threw me off the site. Subsequently received an email asking me to contact the responsible gambling team. I fully understand and respect they have guidelines to follow. However, I have tried every day to contact them and have held on the line, in many cases, for over an hour, but no response. I have tried several times to contact the online chat, but have been told, by automated responses they are not able to help me. I have raised a contact request - from their website - but still nothing. I have money sitting in my account that I have not been able to access for over a week. The total lack of customer service / support is very disappointing and I would certainly not recommend this site.

Best casino site I've ever used. Fantastic range of games Customer service is on the ball n sort any queries I've had promptly Fast withdrawals also Never had an issue Will continue playin

Disgraceful. Took a bonus spins and made a great profit and just before I had completed the x wager requirements my account was suspended for no reason. If you lose they will keep you but don’t expect to win. They told me on their chat room (I have a photo of) that my account was closed for ‘business decisions’. Basically I was going to win and they didn’t feel I was a profitable account for them. So they closed my account. I threatened Legal action and surprise surprise my account is reopened. Their response to this review is they needed to speak to me, they didn’t do anything of the like. Terrible. There are soooo many other options, try a more friendly provider

Despite rating this review with 4 stars, I must say that the service handling of this sudden verification process, requiring submission of documents, is gradually proving to be unsatisfactory. Having proved my personal and sensitive information and access to my bank account via Experian, I am incredibly shocked at the delay of even reviewing my documentation, let alone receiving any indication on progress. Although this statement doesn't seem to matter much to the Casino, like many here I've been a loyal customer to Grosvenor and in the last several months deposited 1000s. I had NO issues with regards to gameplay, depositing or even withdrawing small/large sums - a maximum of 2 works days until funds reached my bank account. I have now been deposit restricted for much too long, and it's unfair that despite providing the necessary documents that clearly verify the funds deposited were all mine - earned in employment and that a soft check + documentation would confirm my identification, I am still left in the dark. As a lover of your blackjack games, I am eager to return to the site. I kindly request that my verification process is reviewed and some clarification is provided. I've spoken to your teams in Live Chat and through emails, however no clear indication as of yet. I look forward to your response and support on this. Thanks Zamin

DO NOT OPEN AN ACCOUNT Look at the countless Negative reviews people are getting suspended and they are not getting back to them just keep fobbing them off! Suspended my account whilst playing, have spoken to live chat on numerous occasions each time telling me lies and different information. Apparently they have tried calling me on two occasions which is a lie as I checked the time they called me and was no missed calls. They have my money as well. I just want my Money back full of lies extremley poor service!

Don't waste your time Another company that are far too busy to take care of their customers and deal with issues that can be resolved in minutes. It's all great when contacting support but promises are made and not kept. 5 days ago I asked for their assistance with something. I have spoken with their support team at least 4 times where I was promised a matter would be dealt with and sent them 3 emails as well which I have received no response to, nada, zero. They're obviously far too busy to look after their loyal customers. Do yourself a favour and do not use this company. Any issues you'll most probably be chasing around in circles until you go crazy. Judging by their recent reviews I am not the only one that is fed up with them. They behave like a rubbish service is acceptable and forget that there are hundreds of other companies out there that actually appreciate their customers. Clearly making too much money to give a ****. Please Grosvenor if you do actually bother reading these reviews rather than copying and pasting standard replies to make it seem you care, please do not insult my intelligence by replying to this with one of those. You had plenty of time to show me you cared and ignored my requests for assistance, now it is too late. This is the review you deserve and this review will now stay here where it belong. We are all accountable, even The Rank Group. I hope it will prevent someone else who reaches out to you for help going through the same mind numbing experience. Why not spend a few pounds and bring in a few support staff to offer your clients a proper service instead of treating us like garbage? Despite what you may believe, I don't need to play with you. Complete waste of time and space

Dealer wouldn't pay my winnings because he claimed the bets was placed too late. I think because it was a 1.3k winning.... Shockin

Can't even get in my account because they have been trying to verify my account for more than a week! BWIN does it in 2 minutes. Incompetent company.

DO NOT USE THIS SERVICE! TOTALLY UNTRUSTWORTHY COMPANY! AVOID AT ALL COSTS!

ABSOLUTE SCAM. DO NOT USE. AVOID. £200 in won nothing. No free spins. Most I won was £5.00 do not waste your money on this company.