Absolute joke, they put my account under review on the 3rd May and asked for bank statements. Contacted them and they said because of covid 19 they haven't got the man power. Sounds fair as the whole world is going through hard times. A month later I was told the following week my account would be with a handler. Again I contacted them and its a copy and paste which I got from the numerous live chats I've had with them. Again waited for them and last week I was finally given a date that I would be OK to play and my review would be over. Today I hear the same excuse and its still under review. Is my case been looked at one line per day? The world is starting to open move on and you guys are still using this as an excuse? How slow and bad is your service? When you get a good review your thanking the customer and on bad review its the same copy and paste message. The team your asking to contact are the same a joke that don't want to help and say the same line its covid 19 so its taking time. Normal time frame for your procedure is 72 to 96 hours. I've been waiting for 2 months, your taking this a little too far. If you haven't got the man power then why take so much work on at one time? Limit our accounts and reply accordingly to emails with proper email that's not been copy and pasted. Seriously appalling and bad service.

****! cant login account, i want to play goliath series which isnt happening now is it

DO NOT USE THIS CASINO I HAVE BEEN A MEMBER MANY YEARS AND SPENT 1000's THEY NOW DECIDED TO SUSPEND MY ACCOUNT BECAUSE I WON... NAUGHTY NAUGHTY... BEWARE OF THIS CORRUPT ESTABLISHMENT!

After previously writing a good review how wrong I was. Not only have they since scammed me out of my money but when I complained they suspended my account. I spent £400 on the site across different days and on a number of different games, and not one payout. Maybe got free spins once which gave a £20 pay. Absolute fix. When I challenged this I was told that it is all done randomly etc, but clearly it is not. Don’t play unless you want to lose your money and be told the same rubbish- it is not random or monitored. I will be making a complaint specifically about this site and the games I played and the individual who I spoke to who cancelled my account without my consent. They have my £400 now anyways so I’m sure they don’t care, but for everyone else thinking of spending your money on this site don’t do it! Go to casumo instead! much better payouts and better customer service, this is a fix.

£100 at 0.40p a spin. 1 Feature with expanding premium symbol. 4 Retriggers later(that's 50 free spins) = £20. Thanks, I'll play elsewhere. You have been warned. Just another scam casino. Avoid.

Did not solve my issue..... I have used grovsnor Online and regulary use there physical premises to for years, an for no reason or warning stopped me making deposit or withdraws to the account.... when contacted all I got was a useless copy and paste response. On plus side i have saved thousands of £££ as this issue has prevented me using site for a while...... Some rubbish about wanting to see my wage slips which is completely unessarry for someone who spends as little as I do

All faked slots. Rigged, sc

Always payout with out problems like other sites

Based on the experience I’ve had with Grosvenor Casino for the past year, it’s been nothing but great, they’ve been loyal and sometimes good with bonuses, I’ve deposited a large amount overall, but i withdrew yesterday and it went through, all was completed, money hasn’t hit the bank yet. However, I’ve gone to log on today and it’s saying technical error, I hope you haven’t tried to pull a fast one.

Avoid at all costs! Really wish had read this site before joining and depositing money with this company. It's so re assuring companies like trust pilot exist to give the public a true reflection of companies like this in the eyes of the public. Play their online roulette it's a joke yes they will quote all games are random blah blah but a calculator could not even work out the odds the casino will produce everytime you play to stop you hitting a winning spin. Software seems really dodgy always seem to hit closest number to best staked number. Really hope the regulator reads sites like this and can investigate some of these companies