Maintenance on Wildcard weekend? Can’t verify location from same spot logged in from one hour earlier? Service unavailable errors. Takes a long time to login on a good day.

I have had multiple issues with this app and even had problems where I lost money because they weren’t clear about certain promos. I wouldn’t trust their chat support or promos at all

Crashes almost every weekend.

I’ve had the fan duel book app for a few months now, and when it works it’s nice. However, I have found multiple times that the app will either stop working or in the latest instance went through planned maintenance right before kickoff of a NFL playoff game. This maintenance would then last the entire game. I got to sit back and watch my brother place his bets on a rival app while I frustratingly refreshed the app hoping this would be a brief outage. It was not. The only thing keeping Ike in this app is the ability to bet in PA as well, but that only helps if it’s working.

I was overwhelmed at first by the amount of different types of bets I could place. After finally getting acclimated, I started using the app more. But I noticed before and after each game during the NFL wildcard games, I couldn’t log in at all. Lots of server errors. I assume the demand was higher than what their network could support. I would advise you to place bets early and not attempt to check your winnings (or losses) after each high-visibility game until they fix this.

Betting options are fantastic. The problem is the difficulty to place bets while in West Virginia. Just need to fix the Geolocator

Horrific not being able to log in during nfl playoffs. Some sort of credit should be issued at least to express sorrow severe cause of inconvenience to say the least

2020 NFL wild card weekend: users couldn't log in for about an hour after each game... rec'd a credit in my account without even complaining about the outage. Nice surprise that speaks volumes.
and the lingering login issues alllll the time remain frustrating. you basically have to log back in every five minutes. seems excessive. the app itself seems to drain a lot of battery.

Since posting my review below, I heard back from the Fan Duel support team shortly after apologizing for the issues I experienced.
It was refreshing to hear from them and it made me feel that they care about the issues we might experience and that to me is very valuable.
Because of this and the fact that the app works most of the time without issues, I have changed my review to 4 Stars and I hope to be able to change it to 5 Stars very soon.
Thank you, Fan Duel!
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The app for the most part does a decent job, but for the last few weeks, it simply won’t work after the NFL games end. It can take up to an hour for it to work again.
I’m guessing their servers get overloaded with everyone trying to check in after the games end. Either way, it’s a big problem that should be solved.

App was acting up and they don’t respond the request on email