This company is awful. Signed up, won a bit, next second my accounts suspended, sent in ID spoke to livechat, sent in ID again, must have spoken to about 5 different people on live chat throughout a few days, the last one said all my ID was fine and the suspension would be removed. Did it happen? Nope. Days later and still suspended. Gunna stick to William Hill/Ladbrokes etc. This company will do anything to not pay out.

They took my money and bet then suspended my account and said I can’t have the money back without sending personal info to them

-100 stars if it were possible Through some Betfair internal fault multiple accounts in my name were listed as being open. My main account got suspended and access to my cash held was prohibited. This was 14 days ago. I have sent multiple emails but had not one reply! I have now been told that the department dealing with the suspension [kycDOTcoATbetfairDOTcom] does not reply to emails! Furthermore the only reply from the messaging service is that "it is being dealt with by the relevant department" So basically there is if all you can do. I have passed my case over the the Ombudsman who I hope to find more receptive. PS I have been a Betfair customer for over 20 years but that loyalty appears to count for nothing. BEWARE

Not a great site for football betting the cashout seems to be unavailable most of the time even when all your bets are winning? Thought I would try the slots OMG 2hrs before I got a bonus feature then it paid £1.32 on a 60p spin? Think the best advise is don't play slots online they are the bookies guaranteed revenue stream, lose a few million on football or horses get it back on the slots just turn up and down as they please to ensure they get their profits.

Incredibly slow site, I am based in the UK south. Bet 365 on the other hand are lightning fast in comparison.

The betfair exchange is the best thing there is for sports betting. Stay away from bookmakers, they ll all ***** you over (also the ones on betfair obviously). In an exchange, the site doesnt care if you win or lose, which is why its actually possible to make money there.

Prize pinball has been set up to lose 9 times out of 10

Actually, NO STARS! Betfair currently have a lot of my money and whilst I was using them this morning all of a sudden my page switched and I had a 'Account Closed' message across the top of my screen. I have open bets on the exchange that have been matched and I also have unmatched bets which I can no longer manage as any and all access to the site is blocked other than to a completely useless 'Customer Services - not CS, simply there to fob customers off with delay tactics. The reason my account was closed - I didn't supply them with a pay-slip, something that they know I cannot supply them with as I am not employed. I had already supplied them with bank statements, paypal statements, proof of identity, proof of income from house sale via my solicitor... This was simply another example of Betfair culling the accounts of customers who win money and do not pay huge commissions. If you want to gamble and lose then choose Betfair - if you want to be allowed to win then source an alternative site

If I could give no stars I would... I use webmoney for depositing and almost everytime I make a deposit I have to wait up to 2 weeks to see those money on my bf acc. Betfair states that this kind of deposit takes up to 30 minutes to go through... what a joke. Every time I contact customer support they tell me the same nonsense story... to wait 24 hours to clear the funds and if I dont get the money by then, I have to contact them again and wait 72 hours which in truth are more like 7-8 days and only after if I am lucky, I will have those funds available. Customer support is a joke and I would know that because I worked as a customer support for a chain of casinos and we would never be aloud to treat any customers the way they do. Webmoney is an instant money trasnfer system and the only one holding the funds is betfair. I had these kind of experiences with them at least 30 times in the last 7-8 months and I decided to warn everyone who would use webmoney to deposit... think twice before you do so...

Absolutely fuming Opened an account - which had been verified and deposited funds 5 mins later my account was frozen saying they needed more documents I contacted customer services which was painful I have had no response and my funds are frozen and I’m unable to withdraw my funds I’m disappointed and discussed with they way this crowd treat people there even worse than sky