Horrendous experience, I signed up for free bets and when I enquired about them they said I don’t qualify as in point 4 if says your 1st bet must evens or above. My second bet was but in the advert it only says place a £10 bet of evens or better in the 1st 7 days not 1st one. Sorry I have not got time to read all the small print. For me false advertising, the live chat agent was so abrupt, rude and refused to get me a manager. Fred Done is the founder, I feel I have been done. Avoid at all costs and look elsewhere

Pathetic site, slowest withdrawals out of the whole of the exchange betting sites, smarkets takes about 6 hours, matchbook and betdaq both the next day.. betfair exchange 2 days now and still waiting, appalling considering they are the largest bookmaker/exchange out of them all.. a disgrace.. they restrict you quite easily on sportsbook too i would not rate this company at all, i have taken out all my money and will not use them again, promotions are poor, odds are disgraceful especially on football accumulators.. disgrace

Worth noting especially to new traders few things. Thus is no criticism of the exchanges whose concept is simple but brilliant (just wish I had the idea!; ) You basically get the chance to okay bookie either back or lay pre race or in running. Been with them several years and where there's been an issue customer service has been outstanding. The new " Match Me " tool is very good if you wish to be matched at a certain price. For newbies a cautionary note advised firstly whatever network or device I'm on there can be a significant time lack can be upto 5 seconds or more on occasion in a sprint your horses misses the break could be crucial plus if over jumps you could in theory placing a bet your horse is jn the process of falling. Never leave open bets in error as your leaving yourself open to loses. Overall not had very easy to navigate and winnings processed 2-5 normally the former.

Had an account since I was 18. Always good for horse racing and provide best odds on most occasions.

Betfair consistently provides the best priced selections across card markets in Europe's 'Top 5' leagues.

I thought was a good respectful site and I became a member, then between one thing and the other started to get worse, no possible to have a proper response from customers service, always excuses….! The priority team they are not helpful at all, I did ask to stop sending me everyday the reminders about my time spent on the site, recently I fund my account blocked because they want to me do not stay and play to long or even at night time! They review my deposit and they decided to give me a maximum of £750 per month. If any of the usual roulette spin goes wrong because the dealers are spinning on the wrong site of the running wheel…. instead of apologies and rectify the problem they just stop the bet even if was a winning number! No matter how to complaint for anything because is just a waisted time, keep asking a lots of personal question with no regards at all about people privacy, one moment they call you and give the best VIP treatment…. the next day they change everything and they say that the new gambling rules not permit to treat VIP customers anymore! Anything you need to report you get a automatic reply saying that will reply in 24/48 hours…. very dissatisfied with the customers service, no professional at all, no respect for customers. Today again another email ask me if I know about the time that I spend on the site…… I have reply that in the last 3 days I am not sign in to play…. but I am waiting again tomorrow to receive the same warning! Does not matter how many times I have asked to stop sending this pure NO sense and persisting emails!

I liked Betfair but they suspended my account without warning and said it was a business decision when they got in touch no other reason but wanted lots of personal details like where my money was earned

So u join place a few bets then without warning they suspend your account. Now the most rediculous pathetic policy they have is to lift the suspension on your account they have to phone you and this call can take weeks, you can never get any help online or by phone regarding this. So please join other sites its the worse policy off any betting sites i have come across.

Account got suspended. Asking for a bunch of my financial details. But then never reply to my replies. I have had the account since 2017 and have been steadily making money. Of course I'm addicted to gambling if I see exploitations in the odds your platform has provided. At that point gambling becomes investment. As soon as the little guy takes money away from these large corporations, a suspension is in order.

Account suspended out of no where with no warning.. Provided all documents 3 weeks ago and nothing. They are holding my money and wont pay me back. Balance transfer request turned out to be fake after 12 days. Thieving scum. I speak to them every day to be told to wait and wait but nothing ever happens. Avoid at all costs. If you deposit you won't get it back! Thieving scum bags..