I've been using bet365 for over 20 years and for a long time they were easily the best site for betting. Over the last couple of years the customer service has deteriorated and instead of speaking to someone who will try to help it's just "cut and paste" email exchanges nowadays. On 21st March bet365 offered a "bet boost" on John McGinn to have one or more shots on target. In the course of the game he had two shots on target (36:36 & 56:42). bet365 even paid out on this but then decided to take the funds back from customers declaring that OPTA had declared McGinn had no shots on target during the game. Every other major UK bookmaker paid out on this bet and despite being called out in the national press, twitter, FB etc bet365 refuse to actually look at footage of the game and do the right thing. In my case I wagered the huge sum of £2 and should have been paid £6. I can't understand why a company that makes such huge profits is willing to lose a long standing customer over such a trifling amount whilst attracting lot's of negative publicity. It's Paddy Power for me from now on. March 21, 2023

The best bookie for me and I have used a few. I’m surprised by the negative reviews. I had no bother verifying my account(a few years ago now). I don’t play the games so can’t comment on that but for sports betting I find their odds on soccer and horse racing to be far superior to paddy power who I also bet with. They throw me a free fiver bet every now and again and have other ways to win free bets. I’m in profit with them and never had any major problems and I have found customer service to be quick responding to any questions. March 30, 2023

TAKE THEM TO COURT! Open an Account with £10 stake and get £30 free bet. Sounds simple, but when they close your account moments after you have opened it and made your deposit, without the ability to retrieve your stake or ever having access your free bets, it's not that good a deal, in fact some people might even class it as a scam or even theft! And reading the reviews it looks like I am just one of many. After spending a number of hours attempting to resolve this with their 'Customer Support' team, I am now deciding to take this matter further with an independent arbitrator, and following that to the small claims court. It is the principal, not the money, however I will be claiming for the hours of my time I have also spent trying to get a resolution from them, this is now mounting into the hundreds of pounds. What a thoroughly appalling experience from start to finish with this company and its staff. March 17, 2023

The bonuses and everything are just scam. Once you start betting they will start giving you excuses to not be able to withdraw your money... My account was limited and closed. It was a waste of time and money. March 28, 2023

Great selection of games, had a few wins and bonus, atm I am up on my net deposit. Fast deposit and withdrawal can’t fault atmMarch 29, 2023

Took money from my account even though I cashed out avoid this **** site

I joined bet365 so I could place a £20 bet on the oxbridge boat race which I lost btw, I then placed a £10 bet on Sheff utd in the FA cup semi final which is on 22nd April. When I went to log in yesterday my account had been closed. I spoke to the help team and they said they had assessed my account and decided they did not want to do business with me. Ok! But bear in mind I only had the account for one day, had already lost £20 and currently earn approximately 350k per year, I’d think I’d be a good customer to have. Now I’m. It expecting sheff utd to beat Man City but if they do I have no way of collecting my winnings… crazyNeedless to say and given the current press about the gambling companies there needs to be more regulation and maybe one or two of them need to be stripped of their licences - it’s akin to govt licensing drug dealers and expecting them to be honest. March 29, 2023

The betting site is BS. Open an account, bet a dollar and get $365.00 In bonus bets is bs. Can't bet if you can't be verified for your account. Verified on three other sites just fine but not Bet 365. Uploaded drivers license but more information was needed, yeah ok. Wouldn't won't to give too many people $365.00. Website was constantly freezing as well. Say yourself the frustration, not worth you time. March 15, 2023

I feel sickened how I have been treated. They let me open an account, let me deposit £10 to which I bet and lose! This qualifies me for their £50 promo. I make my bet, to which it wins £320, low and behold, my account pulled from underneath me and funds Vanished. Months of dialogue via internet chat, email etc, they make a false claim that I had already claimed the bonus Which must of been a previous life! No evidence of such. It is just sour grapes for winning off my bonus bet. February 12, 2023

Very poor customer support lose and deposit 10k thats my choice yes but no phone call like they say they would are they protecting the player or using tactics to their benefit? In that 10k on slots I’ve never been ahead once nor have I asked to prove any KYC or SOW, avoid people be warned only my honest experience on here. Plenty good casinos with higher RTP out there this isn’t one of them I’m afraid this also highlights the UKGC failure on how they allow them to operate with no interruption or investigation, it’s worrying…. March 29, 2023