If I could give no stars I would, I opened up an account, verified my documents, woke up the following day, couldn't access my account, checked my email and I saw an email from them saying my account has been closed! For no apparent reason, contacted support they said they couldn't tell me why it was shut absolutely shocking!

Horrible horrible site to do online betting stay away. Took my deposit then 2 weeks later and still they want to see bank statements for a simple 20$ deposit. Bull ish site to the fullest extent

I decided to use bet365 after getting my account back due to losing my password. I have deposited £200 in the last week and set a deposit on my account which apparently now means that I am not eligible for free bets. Baring in mind I did what you’re meant to do and is encouraged in their marketing “ responsible gambling set limits stay in control” I would advice you not to use this company as myself and others have experienced after being loyal to the company they take away this offer.

filthy. don’t play any BTg slots on here nerfed to death rigged to the hilt especially bonanz

I have been a long term customer 10+ years and then this year I started to do well and win quite regularly after this starting happening Bet365 quickly capped my account so I couldn't bet more then 0.10p at a time on a single bet, made me realise as soon as you beat them they will stop your action and only allow you to bet with them if you're losing consistantly. When I asked why they were doing this to me as I'm a long term customer they said they don't have to give a reason the decision was made by the trading team, Really rude I felt when I've used there service for so long just to not even explain to a long term customer.

Every time I try to use the app it keeps buffering. I have very good broadband speed, so that isn't the issue. It is so frustrating, I end up using another like skybet. Bet365 keep sending me free bets, but I can never get in to the app to use them. Get your systems sorted out Bet365!

If I could give them 0 stars I would they are literally crooks. I had 3 bets running over into the next day and had been offered a cash back on all of them the day before as the 4 games had all won. My bets ran into the next day and I had most of my other both teams to score already in……. one of my games never showed up live on my bet slip but it was playing on the night how convenient for them. I should have had 3 really decent offers of cash out as there was still 30 mins of the games left. Please do not use this firm they are CROOKS I have since closed my account with them and will never ever use them again. I have all the screenshots with times to back up what I’m saying.

Far too slow to void games if cancelled. They can't keep up with cash out offers. Simple solution..... use another company

i call for bet365 to be shut down and the CEO to be arrested by british citizens. this bookmaker is abuser of programmed algorithms; new gambling regulations and also hide behind chat service as opposed to speaking on the phone. Bet365 strip you from loyalty bonuses, strip you from freely using your own money and or depositing limits. staff and management are racist, discriminating and i cannot emphasise on how racist the management are. Bet365 are controlling my money, my account and i urge all to shut down your account.

@Hannah E the worst live chat agent bet365 have employedJust wasted my whole 15 mins in my lifeShe just copying and pasting template to me via live chat. She has no sense of communication. And has not even responded to my question and made me wait eternally for her template reponse. Thank youWorst service ever