The winning habit

Best Managed Services Provider	BT Global Services
Last year's winner:	BT Global Services
Business segments:	Networked IT services
CEO:	Luis Alvarez
Key stats (2012):	Global revenue of £5.2 billion ($6.7 billion), down 10% (nine months to December 2012); narrowed net loss to £52 million (a 44% improvement)

BT Global Services, which has held on to this prize for the fourth year in a row, just wrapping up its three-year "Prosperity" program in Asia Pacific. The program's aim was to double the region's business by supporting the growing number of global multinational organizations expanding into the region, as well as supporting local multinationals going global.

One of its goads was to simplify its organizational structure to make its vertical and geographical "go-to-market" model more effective. The company recently opened a global shared service facility in Malaysia, which is focused on innovation and development of ICT solutions as well as contract and project management and customer support.

A year ago it also opened a global development center in India to further enhance its ability to design and deliver services to customers.

"The company is well on the way to becoming the networked IT service provider for global multinationals," said Kevin Taylor, president of BT Asia, Middle East and Africa.

Taylor said that BT has launched new offerings in Asia Pacific that emphasized tightly aligned vertical solutions such as its e-health practice, "Retail in a Box" which helps retailers quickly expand into China, and BT Trace - a portfolio of supply-chain management solutions.

"The company has expanded its presence in Asia Pacific and in Latin America and recently embarked on a series of initiatives in Turkey, the Middle East and Africa by adding new people on the ground, further strengthening its infrastructure and investing in portfolio availability," he added.