Fast rollout, adoption blitz keep TM on top

Best Broadband Carrier	Telekom Malaysia
Last year's winner:	Telekom Malaysia
Business segments:	Broadband, data, fixed-line
Chairman / CEO:	Halim Shafie / Zamzamzairani Mohd Isa
Key stats:	4.36 million fixed-line customers, 1.37 million HSBB premises, 2.07 million broadband customers; over 27,000 employees; revenue of $3.31 billion (9.99 billion ringgit), up 9% (FY12)

Telekom Malaysia keeps the award after having declared 2012 as its year of customer experience, promising to dazzle customers with its triple-play package.

TM now has more than 540,000 customers signed up for its triple-play offerings, which translates to a 38% take-up rate.

Last year, TM surpassed the commitment set out in the public-private partnership agreement with the government under the high-speed broadband project. The operator completed the network and services roll out on time, within cost and with the workforce motivated and intact. The project was recognized around the world as one of the fastest and most cost effective, given the scope.

TM introduced various broadband packages, dubbed UniFi, which surpassed global benchmarks in terms of take up compared to similar service rollouts. HyppTV for Business, an option for its UniFi BIZ package, broke the sports content barrier with the introduction of HyppSports HD and Fox Football channels.

"TM empowers businesses with seamless solutions and services, cutting across connectivity, ICT infrastructure, value-added services and business process outsourcing services so enterprises can focus on their core businesses," said TM CEO Zamzamzairani Mohd Isa. "Whether for entertainment, information or communications, we help customers connect, communicate and collaborate."