Best Managed Services Provider | BT Global Services |
| Last year's winner: | BT Global Services |
| Business segments: | Networked IT services |
| CEO: | Luis Alvarez |
| Key stats (2012): | Global revenue of £5.2 billion ($6.7 billion), down 10% (nine months to December 2012); narrowed net loss to £52 million (a 44% improvement) |
BT Global Services, which has held on to this prize for the fourth year in a row, just wrapping up its three-year "Prosperity" program in Asia Pacific. The program's aim was to double the region's business by supporting the growing number of global multinational organizations expanding into the region, as well as supporting local multinationals going global.
One of its goads was to simplify its organizational structure to make its vertical and geographical "go-to-market" model more effective. The company recently opened a global shared service facility in Malaysia, which is focused on innovation and development of ICT solutions as well as contract and project management and customer support.
A year ago it also opened a global development center in India to further enhance its ability to design and deliver services to customers.
"The company is well on the way to becoming the networked IT service provider for global multinationals," said Kevin Taylor, president of BT Asia, Middle East and Africa.
Taylor said that BT has launched new offerings in Asia Pacific that emphasized tightly aligned vertical solutions such as its e-health practice, "Retail in a Box" which helps retailers quickly expand into China, and BT Trace - a portfolio of supply-chain management solutions.
"The company has expanded its presence in Asia Pacific and in Latin America and recently embarked on a series of initiatives in Turkey, the Middle East and Africa by adding new people on the ground, further strengthening its infrastructure and investing in portfolio availability," he added.
Judges' comment
"BT Global Services has effectively expanded its footprint and capabilities in the region. By reinforcing its vertical capabilities and strengthening its presence in many countries, it simplified its structure to make its "go-to-market" model more effective. This has led to strong growth in revenue and an increasing ability to win customers in multiple markets."
Telecom Asia Awards 2013 Winners:
- Best Asian Telecom Carrier - NTT Communications
- Telecom CEO of the Year - David Thodey, Telstra
- Best Mobile Carrier - SK Telecom
- Best Broadband Carrier - Telekom Malaysia
- Best Emerging Markets Carrier - XL Axiata
- Best Managed Services Provider - BT Global Services
- Best International Wholesale Carrier – Pacnet
- Best Data Center Services Provider - Equinix
- Best Community Telecom Project - Smart Communications' NOAH Mobile
- Most Innovative Telecom Project - Globe Telecom's My Super Plan
- Best Cloud-Based Service - NTT Communications
- Most Innovative Partnership Strategy - 3 Hong Kong and WhatsApp
- Most Advanced Approach to CEM - CSL
VIDEO: TELECOM ASIA AWARDS 2013 CEREMONY