I've been playing with unibet couple of years. My account was fully verified. On 23rd of December 2020 Unibet asked to verify my ID and address again. It was strange but I uploaded all documents they asked (it was very weird ones too like ID next to face, postal statement next to face etc. ) after long wait of 70 hours to get verified my account was closed without any explanation and 240+ gbp inside the account was scammed. Why do I say scammed? Because I spoke to live chat and they said I won't get back my money back as they are winnings. However it was not winnings as I deposited more than withdrew. Case has been raised to Ecogra. Stay away from these Unibet scammers.

I was winning last night was up about 16k and they blocked my account straight after winning a 6k win. I then tried to ring them the phone number wouldn't work I went on to the live chat and they kept saying to me "sir its Christmas" over and to all my questions and it was only Christmas eve. The live chat was very rude then cut me of I sent them loads of emails as I still had over 6k in my account they got back to me a day later saying they made the decision to close my account this was only because I was winning I asked over and over to why it was close and they just kept emailing me back saying we can make this decision at anytime and don't have to tell you why. The reason was I was winning and they closed my account I'm still trying to get my 6k balance but there not replying to me and I'm blocked of the live chat. Be very careful if your opening an account I wouldn't recommend it check other site reviews this site is by far the worst and staff are very rude and they say 24/7 contact and I'm still waiting for my reply

Absolute joke of a bookmaker. Happy to take 8 deposits off me then the 2nd time I try to withdraw they block it and ask me to verify the account! Surely if they wanted the account verified they should ask for that at sign up like the UKGC regulations says they should. I have sent them the documents they have asked for and they still aren't budging and this isn't a small amount of money we're talking about here it's a 1.5k withdrawal as well as a 4k balance. Absolute disgrace don't waste your time or money and just bet with one of the brand names who care about their customers.

This is ashamed, I see I’m not the only one having problems with Unibet not responding or not verifying my account. I been waiting 4 days to hear back. Within that time I heard back 3 times from DraftKing. I tried to branch out and use Unibet. But I think I’m going back to DraftKing and FanDuel. smh... Technology is too advance too be having these troubles.

Started the verification process 4 weeks ago. Uploaded the documents and after a week still no verification whilst their site says: usually 48 hours, can take up to 5 working days. So I contacted support and they told me that there was a queue so it would take a little longer. Finally after two weeks I had to provide new documents. Okay no problem, provided new documents and asked support if they could have a look to see if everything is in order. They told me it was all in order and there security department will have a look at it. Assuming that the process already started the documents would be reviewed sooner. Contacted support again after a week and they told me to wait another 5 working days! So again I had to wait a total of two weeks to get reviewed. in Today I logged my account and saw that a document was rejected because it wasn’t readable. How do you mean not readable? Is it me or didn’t I ask support when I uploaded the documents two weeks ago to have a look at it..? So again uploaded the requested document and contacted support to tell them I’m not going to wait another 14 days for another review, because I’ve asked support two weeks ago if the documents were okay for verification. It felt to me that they flipped the bird and told me to wait again another 14 days for the new review. Bravo to you Unibet. If support told me back then document wasn’t readable I could have uploaded a new one. Now I’ll be waiting a total of 6 weeks to get verified if everything is in order, but believe me there will be probably something else that needs to verified...

Horrible choice for gambling. I signed up based on a bonus that was being offered, which I never got. The bonus was for a game on Sunday, and when I didn't get it, I contacted support. They told me they'd try to get it in my account before the game, but never did and never responded with any update or alternate bonus. I still made a few bets, and decided I didn't want to deal with a site that doesn't honor its bonuses, so I requested a withdrawal of my funds. I can't get the money out. They asked for ID, which I provided. I responded to their email about the ID to let them know it was entered, but they still won't process the withdrawal. Now I'm trying to jump through hoops to find a way to get my money out. Nightmare of a site - there are so many better options in PA (Foxbet, BetRivers, FanDuel). I'd recommend ignoring any promises they make about a bonus and take your business somewhere else.

There are a few reason really I love to play casino online and this website is by far the worst I have played on you hardly ever seem to get bonuses and when your stakeing 2 pound a spin and having 8p wins there is something seriously wrong there rng is completely one sided I will never use this site again. Stay away people greedy company who make stacks of profit and don’t pass it on to the players

Their odds are excellent. Especially when it comes to football, where their advantage is subtle than the vast majority of others bookies.

It has been almost a month since i requested for my withdrawal, but my account was restricted, stating I must provide some verification documents, which I did. They claim it takes 3 days max to verify accnt. After waiting for 7 working days, I am yet to get feedback from them whether the docs submitted are ok or not. To cut the long story short, I provided my bank statement ( in pdf format, photo shot of the mailed copy as well as the scanned copy ), my international passport, photo shot om my passport held next to my face, my residence card and photo shot of my debit card ( my signature signed at the back of my card ). It is more than 3 weeks and my account is yet to be verified. I am looking forward to taking legal action. They are thieves. They do not give update on the status of the verification whether the docs submitted is accepted or not unless you have a live chat with them. I tried to resolve this issue internally but it was a wast of time. If by friday I do not get my account verified, then I will have no choice than to seek legal advice.....

unitbetis scam because they did not pay the money i did win. they wanted my to verify my bank account with my bank statement. I have sent my bank statement directly on the page was standing this takes normaly less then 48hours but can take up to 5 working days. Now iam 12working days further. I contact them but they only tell me you have to wait it is verry busy on the department what does check the documents. it is only 7,000euros that i tried to cash out I have played more than 30,000 in the past period. But i cashed out before a lot of times. So don’t play because if you win high they will not pay.