(RODNEY35) WELL FAIR PLAY TO TONYBET, THEY HAVE NOW PAID MY £200 BACK INTO MY BANK, ALTHOUGH MY ACCOUNT HAS NOW BEEN DISABLED, JUST BEEN ON THE CHAT TO OLIVER AND TOLD IT WAS CLOSED BY THE SECURITY DEPARTMENT AND COULD NOT BE REOPENED, GUESSING ITS BECAUSE I WONT SEND THEM FURTHER DOCUMENTS, BUT THEY HAVE ALREADY HAD, COPY OF PASSPORT, UTILITY BILL, COPY OF FRONT AND BACK OF MY VISA CARD, FILLED IN QUESTINAIRE, 3 MOUTHS COPY OF BANK STATEMENT, OF ACCOUNT THAT I USE FOR TONY BET AND COPY OF A FIXED BOUND SAVINGS ACCOUNT, PROVING THAT I CAN AFFORD TO GAMBLE, ITS BEEN A LOT OF HARD WORK FOR SOMEONE UNTECHNICAL LIKE ME TO DO THIS AND YES I HAVE TOLD THEM I WONT SEND THEM ANYMORE, AS ITS NOT WORTH THE HASSLE, MY BETS WITH THEM WERE ONLY AROUND £10 OR £20 EACH-WAY, MAINLY ON HORSES, ( THEIR ODDS ARE PRETTY DECENT TO BE FAIR) WHAT WOULD THEY WANT NEXT, SAMPLES OF BLOOD AND DNA, WHEN WOULD IT ALL END., KIND REGARDS RICHARD

I'm currently owed £1800 and keep being asked for verification information even though I been paid regularly by them for a good 6 to 8 months. Sent all information, 3 months bank statements of two accounts, 3 months paypal accounts, drivers licence, utility bill and the list goes on. Well after sending all that, not heard a dickybird and do not now reply to my emails. Placing the matter in the hands of my dispute resolution team. Wont be using again.

So 5 weeks later i am still no closer to have my winnings, i have now contacted Ibas and they will be taking this case on. I am so frustrated i have no more documentation at all to send in, no doubt they will come back to me soon needing more but i don't have it! So this is now being left with Ibas an hopefully they will get my winnings for me.

So I posted my original review here on the 4th July for my account mattlennon9, and here is the update… I have not heard a single thing from Tonybet since. I was told by them that the wait was 72 hours after every email is sent to them and that they are working 24/7… (yeah right). Their Livechat repeat the same thing each and every time & regardless of who you chat to (Daniel, Vincent, Patrick, Nigel, Oliver, Sven, Keenan - this is probably just the same person and/or fake names) as previously mentioned. They state they are actually based in Estonia rather than Lithuania, which doesn’t provide me with any great deal of confidence either lol. I wish I could share with you all a complete history of my Livechat with these people, but unfortunately I don’t think I can upload the screenshots. I have reported this corrupt thieving company to the UKGC that they love to mention so much (and they’re aware of this company by the way) and also to IBAS. I have also reported them to Action Fraud. IBAS have requested their Final Response following my complaint, but Tonybet did not reply to my official complaint lol - they have seen my screenshots of the entire chat history with these people & all the emails I’ve sent and received from them. I have now been waiting 3 weeks since I withdrew £735 from a £500 deposit - £500 deposited from my own legitimate money Tonybet, proven as legitimate so many times. There is no money laundering going on my end. If anyone’s laundering then it’s these people with all the money they’ve stolen from us. You’re the criminals here Tonybet. Instead of spending the time replying to every bad review with modified pasted comments, you should be actually resolving the individual problem. Here is an exact list of excuses in their own words, I’m sure many of you are familiar with them: “Kindly note that as soon as your documents are verified we will initiate the process within 48hrs from our side” 24th June “Please note that security team is is currently experiencing unusually high volumes due to new restrictions from UKGC” 24th June, 29th June. “We will do our best to verify your documents as as soon possible” 30th June. “Please be kindly informed that your case has not been reviewed by the security team yet” 3rd July. “Please note that the security team is currently experiencing usually high volumes due to new restrictions from UKGC which causes delays with case investigation”. 4th July. “Please be kindly informed that according to changes in UKGC we require our players to provide the documents for the enhanced verification” 5th July. “Once the AML procedure will be completed your withdrawal of 735 GBP will be processed” 5th July. “Kindly note that your case is currently in review queue. Please note that security team is is currently experiencing unusually high volumes due to new restrictions from UKGC”. 7th July. Please note that security team is is currently experiencing unusually high volumes due to new restrictions from UKGC” 8th July. “Please note that security team is is currently experiencing unusually high volumes due to new restrictions from UKGC” 11th July.

Sad to say I have been treated the same as many writing reviews on here. Deposited £500 on an already verified account and withdrew £1350 only for them to disable my account and ask for every document under the sun, from bank cards, payslip bank statements etc I have now contacted the gambling commission and lodged a complaint and vu am seeking legal advice on this for withholding my money DO NOT USE THIS SITE! Also an absolute embarrassment of a customer service dept. No phone number to call and just sent emails asking for the same thing over and over again I have also now raised a complaint at the gambling commission and will seek legal advice against this company

So it's been 4 weeks i still have no winnings, sent in everything i possibly can! Nothing more i can send in but they still won't process my withdrawal, i have contacted the gambling commission and also trading standards! Disgusting from Tony bet.

Avoid! disabled my account after i tried to withdraw £1000 asked me to fill out a politically exposed person (PEP) I have no idea why they need so many documents after I already gave them every possible detail you could think of it’s like there trying to steal my identity it’s been a week now and they have stopped replying to me

Don't trust this site, very very very poor service, they will accept as much as deposit and when you win n time for them to pay out your account will be disabled and even though this people disable your account for no reason and ask for a different different documents for you to send...

Tony bet has blocked my IP address so I can not contact them. They stole £700 on me, Stole it! They closed my account after I provided a mountain of documents. Do not go near these scumbags.

Disappointed. Had a good experience for 2-3 months then issues started. Been using paysafecard to deposit and withdrawal successfully since opening account. They won’t let me withdrawal money out my account to paysafe but did still accept my deposit without issue couple times after. I’ve been told they have a issue with paysafe but that was over a month ago now with zero contact from support team. They have offered bank transfer instead but I can’t do that. So they haven’t really help and I need to complain and take things further. The withdrawal isn’t a massive amount of money but the point is they don’t want to give me it to the place I deposited it from.