Bwin closed my account and asked for some documents for the account verification. I have sent the necessary files. At first, they said verification is going to be completed in 72 hours. However, later they sent another e-mail and stated that a 3rd party is going to check my documents and there is no exact date or timescale. I contacted customer service and they did not provide any information for the reason for account closure and neither due date for the verification process. Right now, I cannot access my account and cannot bet, deposit or withdraw. They do not provide any due date for this verification process. Because my account is closed without any reason, I cannot withdraw my deposit and winnings either. ------------- First e-mail: Thank you for providing us with your documents. For further verification, we would also request you to provide us with a complete and clear copy of your latest (issued in last 3 months) address proof. The document must display your name, registered address and issuing date. You may upload any of the below mentioned documents to verify the address. Bank statement Card Statement Gas, Electrical, Water bill Lease/Rental agreement Mortgage letters document Mobile/Fixed phone bill Insurance document Cable bill If you have access to your profile, you can upload the documents directly through your account. Alternatively, you can send them via email to...................... The file(s) should preferably be in JPG or PDF format and not bigger than 5MB. Keep in mind that we need to see the whole document(s) (all four edges) and that all details must be clearly visible unless otherwise specified. We assure you that your documents will be held in a secure database and will be viewed only by a specialized team. The documents verification might take up to 72 hours. If you have additional questions, please contact us using the below link: Contact Page Thank you for choosing us as your gaming operator and for your cooperation. Regards, Risk Operations Team --------------------------------- Second e-mail: Thank you for contacting us. This is to confirm you that your account is being investigated by a third party and we have no influence or timescales in how long this investigation will take. We will contact you once this is done. Please contact us if you have any further queries. Regards Operations Te

Bwin is the biggest scam site same as PokerStars Don t play Them. Never get bonuses and you can loose over 4000 they Will give nothing and slots Don t pay

Discusting scam! Soon you rice bet, game totally swich off for pay out! Lags, clear visible games setup to still you money!, provide by 1 of bigest scambags on the world! 888 casino

I have been unable to withdraw my money. Their excuse is I haven’t lost enough, or played enough in their language. Completely unacceptable and no other company withholds your money like this.

They claim to accept maestro, but be aware that this does NOT include debit cards. When placing a bet on anything be aware of what time scale they specify. There is a chance that they wont directly indicate the time scale for which your bet is valid, (so they can basically legally scam you, even though it will specify somewhere in the website help center). The website is slow and blocky. If you have a credit card I would recommend using a different site that is more open and clear with its users. However apart from a bad starting experience, this site does seem to be secure and fun to use. Once you figure out where they slightly mislead you the experience is a good one.

Bwin was a decent company until late last month and it showed me what a scam company they are. Disabled my wallet with over $16004 in it for no reason and support couldn't help after days of no reply.

Worst casino and sports app ever biggest liars and theives don’t play with them pls.! They lure u in with free match bets and once your bet loses they don’t give u nothing and start accusing u of lying saying that oh u didn’t click on the token it’s a very big scam and they have robbed off me well over 27 k in casinos games and they are 110 percent rigged and totally fixed.! Only play with them if u love losing money and love being scammed.!

Won 800 on basketball go back the next day to continue you've been limited to pennies. 800 is nothing so imagine if you win massive you'll never see that money lol Don't trust this company simple..

SCAMMERS AND THIEVES! Avoid this site, they will make every excuse not to pay your winnings. It has been over 3 weeks since my initial withdrawal, but then there was an issue which was stuck on the final processing stage which had to dealt with the payments department. It has beenover two weeks since escalated to the payments department, and every time I go on chat, I would get the same response "will be notified within 24hrs"! Two weeks of the same response. So still have not received my winnings... And Jessica is the worst most disrespectful chat advisor with no knowledge I have ever come across. AVOID THIS SITE IF YOU WANT TO MAKE WITHDRAWALS!

Bwin isn't a bookmaker at all, they just steal money from stupid people. If you aren't a complete moron they will limit you to 1€ immediately. They only accept losers, if you aren't banned/limited by bwin, you should stop betting.