They make the account verification process as difficult as possible so that the users cannot withdraw their money. Today I did the Account Verification Step 2 for the fifth time and like the other times the message I received was that my document is being reviewed, and that they will contact me as soon as possible after completing the verification. Each time I received an email message saying "Thank you for providing a copy of the following document: ID card. The referred copy has been successfully verified. " When I go to the site to withdraw my funds they say I have to verify my account and throw me back into Step 2 only to get me into the same loop over and over again. Bunch of unscrupulous thieves! October 28, 2022

I opened an account to make a bet for a couple of £100s. I made the bet, and everything seemed fine but the following day I couldn't log in or recover my password. I got onto chat, and I was told that bet365 had decided to close my account. They didn't give me an explanation why they had closed it while it still had had a live bet, or why they hadn't told me about it. I made a complaint to find out what happened but bet365 just kept repeating that they wouldn't reopen my account - something I didn't ask or care for. They are far from the only betting company around and I wouldn't want to deal with someone who closed my account without saying anything anyway. Beware. October 22, 2022

Cash out and then find 365 wants there money back, To be fair the bet lost at the end of the game, but whilst the game was LIVE I was offered a cash out bet virtually to the full amount of the winnings, after cashing out and the bet ending 365 took back winnings and put my account into a negative balance after I had withdrawn money from my account, surely snooze you lose,, so beware 365 will make cash out terms in their favor and not honour live bets. October 26, 2022

BET365 CUSTOMER SUPPORT IS HORRIBLE, I HAVE DEPOSIT 50,000 VIA UPI TO CHECK AS I WANTED TO HAVE SOME EXPERIENCE BUT THEY ARE REAL THEIVES THEY HAVE ASKED FOR ALL INFORMATION AND I HAVE PROVIDED EVEN THE BANK STATEMENTS BUT UNFORTUNATELY THEY ARE TRYING TO SAY THAT THEY CANNOT TRACE THE FUNDS VIA STATEMENTS AND REPLY IS THAT YOU NEED TO PROVIDE THE INFORMATION EVEN AFTER PROVIDING THOSE THEY ARE FINDING WAYS AND MEANS TO ENSURE THAT FUNDS ARE NOT CREDITED TO THE ACCOUNT WARNING - INDIAN BROTHERS AND SISTERS DO NOT PLAY HEREOctober 27, 2022

Try to steal my money. I won a few money, they blocked my account and don’t wanna give me my moneyOctober 27, 2022

Terrible customer service, agents sound like a robots, zero empaty or willigness to help. Also you have to wait 30, 40 minutes sometimes to reach them cuze of the queue and if you dont answer in 30, 40 seconds, they will end up the chat on you. I rarely contact them to complaing about something, but every time I do, is always a terrible experience. You guys shouls hire people that really wants to be a customer agent. October 24, 2022

Cant fault this service, put some good money on bets, won and money INSTANTLY in my account! Played slots, win good amount - money in 1hour in my account! don't understand these persons playing slots, playing bets, and once not win blame the site.... October 20, 2022

The worst casino you will ever play I went 900 spins got 2 features that paid 0 24 dead free spins 200 pound gone with about12 wins above stakeOctober 23, 2022

In past few days I had such a bad experience with bet365 I had four bets and in all of them there was one or more games with no info. And when I went to chat to the customer services as usual they say it happens. In all the bets I had I could of cashed out a large amount of money, therefore I won't be using this betting site any more. September 21, 2022

No clue how gambling like this is legal. So extremely predatory. My friend got banned/limited from using it because he was winning too much too often. So essentially they'll keep you around if you have problem gambling tendencies, but if you know what you're doing you'll get banned. My friend was able to at least get his funds out. Such an extremely predatory company, it just makes me sick to think how they'll be people losing everything over and over that they won't go "sorry dude you can't play, it seems you have a problem" but will cut off betters making money consistently. Scum bags. You either lose with Bet365 or you get booted. Don't support them. October 21, 2022