This is a joke of a company that will almost immediately restrict you as soon as you start to bet on their 4/1 or ITV 4/1 horse racing promotion. After multiple wins, I received an email stating that all my betting concessions were removed and was stake restricted to pennies. What beggars belief is that if they decided to use their brains, they could just say “ Sorry Sir, you have won enough now and you can continue to use the site, but we don’t want you participating in this promotion anymore”. Instead I was totally restricted throughout the site and cannot even place a bet on the football. Why offer a promotion and then restrict customers when they make a profit? Why not just state in your terms this terminology as an example: you may take part in this promotion for two or three times and when completed, you will no longer be eligible. How difficult would that be? I cannot believe a multi- million pound company is so foolish and would risk losing so much other potential revenue from “restricted customers” where these same customers may spend thousands in their online casino and on other sporting events but cannot do this due to being restricted because of a promotion that Bet 365 is offering in the first place. The truth of this appears to be that Bet 365 only offers these promotions to rope customers in, hoping they will mainly use the online casino under the pretence of being a major sportsbook with decent promotional offers. As soon as a customer wins regularly on the sportsbook, they will be restricted. It’s a shame that the industry in general seems to be following this model but I would have not been expected a major player such as Bet 365 to be so petty. These restrictions come under the form of “trader reviews”, which are irreversible and no correspondence is entered into or entertained. What a farce. September 27, 2020

New App does not work. On horse betting on an IPhone 6S it fails to show updated Account Balance after placing a bet, and it fails to show Settled or Unsettled Bets with any consistancy. It's a pity, you can't rate this App with NO Stars. September 27, 2020

They use the word 'Indefinitely' contradicting to it's actual meaning in a dictionary when you want to close/terminate your account for good. I did this wanting to close mine down and then set us fresh account as I had a new phone number and email address and wanted to avoid confusion. Unfortunately when I did, Bet365 would not let me deposit as their DATA retaining system still had my address and bank details from my recently (what I thought - closed down account) and they recognized that I had closed down my former account 'indefinitely' which has a lockout period I was later told by a customer rep of 6 months. Moral of the feedback is simple, Bet365 need to allow customers to close down there accounts freely if they do not want to opt for a 'cooling off' option of 1 week, 1 month, 6 month, 1 year or 5 year period. The best way they can do this is to abolish the word Indefinitely. The term 'terminate permanently' or 'close permanently' is less misleading if they don't want to recognize the term 'Indefinitely' is contradicting. They state that they retain ex customers data for 'their own internal risk management procedures'. This is the reason for it's contradiction as when your account is closed its terminated or should be for good SO YOU CANNOT OR SHOULD NOT be able to make another account with the same details. September 07, 2019

Worst betting website/app period! Yes they have wide variety of markets but they counter all that stuff by giving you rubbish odds, they’re markets are garbage, even worst I’ve heard many betting sites give you offers, bonus bets, but all they give you are rubbish promotions, laughable garbage. A joke of a betting website period, go somewhere else seriously, coming from someone that been with them for 8 years. September 26, 2020

New update is disgraceful and whoever designed it needs put down! Why try fix something that wasn’t broke. Gone from best app to worst app overnight. Sort it out you fools! September 26, 2020

They used to be the best on the market, but they changed a lot recently. Live matches are being cancelled randomly - cashout becomes impossible. Bonuses are harder to obtain, you can't cashout them, unless your team is close to winning. If you win money before sending them your id scan, they won't pay your winnings. Less matches available for live betting... these are just some of their techniques, stay away from this so called company.. September 25, 2020

Seems Bet365 only offer cash out bets when it suits them, did two 14 team accas tonight 13 wins on each not offered cash out once on either of them! Shop around find a bookie that plays by the rules! September 23, 2020

Bet365 app has been down on numerous occasions over the last few weeks for long periods of time which has meant you cannot place bets or access your funds which is appalling and they have now upgraded their app which is rubbish as it doesn’t update bets, balances, results Etc without keeping logging off and logging on again and is now only available in portrait format which is inconvenient on an iPadSeptember 23, 2020

Never win any large amount of money because u will wait a lifetime to get it poor customer services just lie to you and talk different time framesSeptember 23, 2020

This is the worst app I have ever seen going from 100% great to 0% shambles. Who ever thought of this design needs shooting! Odds all over the place! Slow! Cannot find what you want! And customer service keep saying they have passed it on! Yet they have clearly not taken this on board that 80% of people have complained! The new app is rubbish... September 23, 2020