I’ve had a few betting accounts and always favoured bet365 and thought their app was great. The new app is so bad that I’ve stopped using bet365. October 03, 2020

A bit more about how bad and scam is bet365. Bet365 is the best company for losers, in case you make profit they will pay you, but they reduce your stakes per bet and then they will just lock you in all of the ways, like you want make a deposit and for over a month you have a message saying that you are over the deposit limit for a month. I have made 7.500€ profit in less than a week, after that the volcano started inside of their office blocking me everywhere and not answering messages and emails. The important thing to note here is, if you are going to lose, bet365 is good for you... if you want earn money and/or make life of it, forget it as they don’t want clients to have profits. Unfortunately it is the betting business. October 03, 2020

Ow wow! The best betting company has literally gone into worse! I used to love this company until recently where the customer service has literally been shocking. Aholes are calling me a liar, cutting conversations short, arguing and to make things even worse they put a sorry or please or thank you at the end of every sentence like that's going to help. BET365 YOUR THE AC MILAN OF BETTING. ONCE GREAT NOW ABSOULETLY SHI. OH AND THANK YOUOctober 03, 2020

poor customer service. speaking to someone on live chat. called me a lier. i couldnt see my bets she said i could. then she just left chat. October 02, 2020

This new app update as so slow and I tried 3 times to add money into my account last night no luck, but I open the account this morning to find that the 3 attempts did actually work and the money has been taken, goals scored and the time are not updated until you log into app, before you could press one button and log in now your pressing several as if it’s delayed on purpose what a ****

The Bet365 app has become slow, unresponsive and utterly useless. Who ever changed it should be sacked. Will stop using it as it is awfulSeptember 30, 2020

Customer for many years. I moved from the Uk to Cyprus and my location was changed. I can deposit from anywhere but when it comes to withdrawal then they are just i diots. I made a withdrawal of 50 € to my uk bank account and the same day i did another €180. The 180 never came and they are asking me for 100 documents that i presented to them and its taking over a month for them to do the transfer. Customer service is Ignorant and rude as they dont answer a bloody common question you ask them. Like: why my first withdrawal went through and on the second one done in the same day after being in Cyprus for over 3 years its not allowed. They just give formal answers and nobody cares. I send 10 messages with the same questions and about where is my 180 and they only reply that my KYC are correct and i am veryfied. Nothing about my €180 that i am waiting for a month now. WORST customer service ever. September 30, 2020

Bet 365 in my experience are WORSE than worse. I opened an account and everything appeared to go through smooth as silk. I deposited £100. Later in the day I fancied a bet but couldn't log on to my account just opened. I tried several times withoutsucces. I then telephoned customer services and had to wait some 20 mins to speak with somebody. I then was told by some jobsworth my account was blocked and I needed to send proof of identity before I could use it. I argued to no avail that £100 was taken from my account without need for further identity. I then emailed instructing the £100 be paid back into my account using 'same' data I gave allowing Bet 365 to take £100 from my account. I told them the mustard cuts both ways - what's sauce for the goose is sauce for the gander. No, still insisted I send further proof of identity 'before' my money would be returned, which on principal I will not send. If push becomes shove shove I will argue my case in the small claims court. Summing up I only have my self to blame because I was warned not to have any dealings with this cowboy outfit. Hope this serves as a timely warning to others. TONY MATTHEWSSeptember 29, 2020

The app update doesn’t allow you to make bets. It’s so complicated and I can’t even find a way to place a football bet. Also considering the amount of money bet365 makes can’t they make the app UK focussed? It’s called FOOTBALL, not soccer! September 28, 2020

Horrible update can’t make bets missing games etc. About to lose me as a better. September 27, 2020