Absolute shambles and should be ashamed of how they treat customers, I put two bets on yesterday and on both bets no cash out was available, I spoke to customer services and asked would there be any compensation for this and the answer I got was no, cash out was correctly unavailable, this is awful customer service and considering the amount of money I’ve bet with them and there not willing to do anything is a joke! Quick enough to take the money when something goes wrong but not willing to compensate in any way shape or form! June 15, 2021

If i could give them no stars i would. Their cash out option crashed yet again, instead of giving us our bet money back because a fundamental part of your bet is unavailable to use, they hide behind terms and conditions and refuse to refund you. A disgraceful way to treat customers, unfortunately it's rather unsurprising. The betting industry really need to address companies such as this, who show no morals whatsoever and treat their customers with utter contempt. June 14, 2021

Typical fixed website. Not just me but a friend experienced the same. It pays you out at first then no matter what you do you lose lose lose. Dog racing 6 dogs I bet on 5 and the only one I didn’t bet on came in on more than one occasions. If I did odds then evens came in if I did evens odds would come in it’s just too noticeable and they say it’s fair? My friend won £150 first time and then the same he can’t get nothing it’s not the first time I’ve noticed this pattern. My advice is if your new and you win cash out and do not play on this site again or you will definitely lose your winnings over time. June 14, 2021

Be careful. System had errors meaning you lose your cash out option. They don't understand when you sell a product but you lose options of that product its there fault. Meaning they benefit from the errors. I have been offered a solution which. only benefits their pocketJune 14, 2021

I was skeptical to join Bet365 after reading many reviews… However, I am yet to really encounter any issues with them. The odds are far better than the NZ TAB, and I’ve always received my cash outs, nothing drastic… Usually in the 3 figures. Yes sometimes there are glitches… ie you can’t see current bets or the cash out option is ‘suspended’ but this is generally because the match is near the end.. (in my case personally). Customer service team can be hard to contact and waiting times can vary but overall my experience has been fine and i will continue to do my punting through them! June 14, 2021

After a weekend of enjoying winning on Djokovic and various european football teams i thought i'd end my weekend gambling spree on Holland and Brazil to win - they did - after a few beers i put all my winnings into Brazil to score a 3rd vs Venezuela. Coincidently after placing my 'last' I was unable to view current bets or cash out bets. On this occassion I won - but given i was monitoring the match with the intention to recoup some of my investment via cash out option if needed - I'm somewhat distressed to have fallen foul of the gimmick they call cash out which can apparrently be turned on or off on a whim or by failure of their website. My opinion is if they fail to provide the service of cash out (if supported at time of taking the bet) then the bet should be returned. You're effectively betting on the stability of a dubious platform. June 13, 2021

They disabled the cash out option when I was winning. It is clearly a method to prevent us from cashing out, stealing our money! SCASM! June 13, 2021

They crash the app on purpose so you can’t cash out our view your bets, very poor customer service stay way from this scammers. June 13, 2021

Absolutely terrible spent over £200 on rollers and won nothing hahahaha karma that’s all say steal from everyone dirty low life’s everyone stay well awayJune 11, 2021

The only good thing about this company is that they stream the sports events. Not the greatest user experience. June 11, 2021