Disgusting service been with them 15 years used to be able to speak to real operators on phone nothing now just a automated robot on live chat what wont answer any questions just gives you the betting rules site crashes when it's not going there way used to to be the best now the worstApril 27, 2022

Not only they were rude in the chat, they closed the chat in a hurry. April 27, 2022

Absolutely garbage, site crashes during any major sporting event! Will stick with betfair. April 27, 2022

Biggest game of the day mancity v Real Madrid and the site goes down.. amazingly enough it's back up after the game... 1000s of customers affected AVOIDApril 26, 2022

Bet365 have the rotten habit of crashing at times when football results are not going their way. I know this because it has happened to me and my friends on numerous occasions. Every time it’s happened has been when bets are going well and there should be an option called “cash out” which should allow you to take the money that’s on offer to cash in early. Everyone uses it and with football being what it is it is 99 times out of 100 the only chance that the average punter has to get anything back at all. As I said the site always seems to crash at times when the teams winning are the choices most people would take. It happened again to me tonight, I’ve been using bet365 for around 2 years it’s the fifth time it happened and only ever happens when I’m on to a winner, never when me and obviously everyone else is getting beat. I’ve used skybet and paddy power sites in the past and I’ll definitely be going back to the A’s this problem never occurs. The only reason I use bet365 is because the usually offer slightly better odds which is no good when this keeps happening. It in my opinion is deliberate and a con. This caper should be stopped, illegal and the company heavily fined ever time it happens. Avoid these cowboys like the plague because you won’t win ( even when you do ). Like me tonight I should have been collecting money (a very rear occasion) and the way results went so should thousands of others, in my opinion. USE SKYBET OR PADDYPOWER IN THE YEARS THAT IVE USED THEM IT HAS NEVER HAPPENED OR HAVE I EVER HEARD OF IT HAPPEN ON THEIR SITES... DISGRACE! April 26, 2022

Very bad they wouldn’t let me log in for a cash out it’s cost me £21k I’m not going to be use in 365 again I’m going to William hill or paddy power bloody con artistApril 26, 2022

Free bets for the Man City V Real Madrid match and when the score goes our way the site crashes and you can't cash out. The final whistle blows and within 5 seconds the site goes live again. Just a bit suspicious if you ask me. April 26, 2022

App and website regularly crash during events. Staff at bet365 don’t seem to care. Often crashes for hours, not allowing withdrawals or cash outs. April 26, 2022

Joke service tonight site has been down since champions league match kicked off can't do a bet or nothing absolute shambles and the customer service is absolutely non existent still awaiting a reply to an email I sent over 2 weeks ago ridiculousApril 26, 2022