If I could give less than one star I would. The platform is user friendly but when it comes to failure of the software then it’s buyer beware… The cash out function works intermittently… and it’s always in their favour… when it fails, you lose, simple as that… won’t bother again with this platform… and the customer service is less than poor… automatons who read from a script no matter what the complaint, no good will, always chasing the profit margin… very, very poorly run website…

I am taking them to court. These guys are criminals. I will make sure I expose them. I placed a bet today for £945 for them to score 0.5 goals. They scored, I cashed out and even withdrew only for me to come back much later to see the money had been reversed. I told them to void the bet because if such happened and I was not aware then they have technically kept my original betting funds without me participating. The supervisor who called me was rude and unhelpful, They kept closing the chat while I was still chatting, at some point they wrote to me that they will no longer respond to my emails. This is unacceptable. I am submitting my claims form with the courts tomorrow and I urge anyone experiencing the same to take legal action. Don't bother with Ibas, they are very corrupt.

Hi, We are being taken for absolute fools playing slots with these companies. Bet 365 need to get a grip. The slot games in their Casino are absolute rubbish and it has been the same old same old games in there for some time namely Age of Gods, Epic Ape etc. They need to get new games in there. I play other Casino's which have more new games to offer. They also need to upgrade the topping up of your account whilst playing slots. If I top up my balance in the Casino slots I do not have to refresh the balance and can continue playing the game with no interruption. Outside the Casino you need to refresh the page before you can carry on playing this shouldn't be as my other Casinos don't do this, so sort this mess out Bet 365. We are being taken for mugs. Why does it take between £20 - £30 before free spins activate and when they do you hardly ever get your money back this is a total rip off. Another way we are being fobbed off is the amount you now get for a win used to be around 5pence now in some cases it is 2p for say a 20p bet. The reels are now more, instead of 15 it is now 20-30 sometimes more. It is no wonder their Managing Directors can sit on their backsides and rake in millions. Been a customer for a long time but I have had enough of being ripped off and standing no chance of winning my money back.

If you win, you will never be able to withdraw your money, they design it to make it impossible to withdraw it. I have winnings sitting in there for over a year.

Hi, just wanted to vent. I placed a bet on the tour de france 2021 at the start of the tour for carapaz to place. The returns would be £ 56 on my each way bet of £5 ( £10 total). This return showed all the time until it was time to pay out. The returns suddenly dropped to £14..... i contacted the chat and was advised the returns were correct. Feels like a scam to me.

I had a football bet running, 2 up and waiting for Italy tonight. Cash out was available all day long and throughout the game. That was right up until Italy went 1 nil up. All of a sudden cash out is not there anymore, instead there's a message stating I have no bets of that kind. I'm absolutely disgusted with how these betting companies can just get away with doing this to punters. My bet wasn't for big money but that is not the point. The cash out option is supposed to give punters the option of making an informed decision about the sporting event they've bet on, these jokers just decide for you. The motto "when the fun stops, stop"is a sick joke, Bet365 doesn't let the fun start. My account will be closed and I'll go back to using the high street betting shops. Punters who have experienced this kind of underhanded treatment, the numbers of which run into the many thousands, should start doing the same. They're all at it, what's more galling than anything, is that it's perfectly legal for them to do what they want. They rake in billions and billions and treat punters like ****. Nothing but cheating scumbags. Got an apology for the"inconvenience"Gonna take this front and center. I'm going to begin a campaign, "Bet the Street"Money is all these online companies care about, seems to me the best way to change attitudes is to stop as much as we can going into the pot? The owners of Bet365, 2 brothers, and the philanthropic sister who is the shady face of the company, are all worth over 7 billion pounds. CEO bonus in the middle of Covid was 1.1 billion, this information is frightening when homes are being repossessed by government run banks. Let's start with the online bookie. We aren't Sheeple

I have been on this site for 8 years not once have I had a problem as long as your credentials are complete and correct it has the best security to protect your identity and they do the same thing for there own security and there is a phone number you can call if you do have a problem like for instance if you happen to get a new bank card number you have to speak to someone to update your bank info before you can withdraw this happened to me and took 5 minutes to fix. Thanks and I hope this helps.

Great odds for sports betting, but they will take away the cash out that they offer if it's in their best interest. One step away from highway robbery. Their customer service if you call is absoloutely excellent. Their automated customer service is just an outsourced department that copy and pastes their terms and conditions whenever you raise questions. Overall it's a great site for sports betting and would be a 4.5-5 star if there wasn't so much lying and changing of what their site offers from day to day while you're betting.

Great user friendly app. Used for years. Treat you well unless you start really winning. It’s not a straight up fair bet with these guys. They are judge and jury on any disputes. Feel cheated and customer service is terrible. Off the bet fair I think as the name sounds appealin

If you win, they restrict and ban you. They only want losing accounts. They have an algorithm that denotes all accounts as a keep or bin. It's not a fair playing field by doing this as gambling in itself is a risk and nothing is a given. But jez, what an absolute joke of a company.