Sometimes you can forget your login details, lose your mobile phone or even get information mixed up, thereby causing login problems. Certain changes to your browser or network settings can also affect access to your Betlion account. Other times, it is none of your own doing, but a technical issue from the ISP. The good news is that every one of these can be resolved. Customers can either follow some simple steps to fix the problem or contact Betlion customer support to help with a solution.
Here are a few login problems and how to solve them:
4.1
I forgot password to my Betlion account. How do I login?
This is arguably the most common login problem on Sportsbook. To retrieve access to your account, open your mobile app or visit the desktop/mobile site. Click the 'Login' button positioned at the top right side of the homepage and move to 'Forgot PIN' link below the green 'Login' button.
Tap the 'Forgot PIN' link and enter your registered mobile number into the field on the linked page. Click the 'Reset PIN' button and wait. Betlion will send a code to your mobile number, which you will enter into subsequent field space and reset your password.
Betlion Zambia Mobile App
4.2
I can't login because I forgot my account username. What do I do?
Your Betlion username is represented by your registered mobile phone number. And so, to login you must enter your mobile number. Unfortunately, if you lose the registered number, you won't be able to access your account and there are no self-help methods to change it.
However, in this situation, contact Betlion's customer support team who will take you through some security verification questions to confirm your request and approve the change. This might take a while or might not work if you cannot provide appropriate answers to thier questions. Importantly, you must have a zero balance on your Betlion account before you can change your number.
4.3
After Betlion login my account does not load. Did I do something wrong?
Often, these are cases of either changes in your phone network settings or simply a technical glitch from your ISP server. They are mostly resolved after a while without you doing anything from your end but by just being patient and trying to login in again later on.
If you have been using the account previously, and this is a new problem, it is likely going to resolve itself. However, if this has been the case since you created the account, check your phone settings or take it to a professional to see if there were any changes that could cause the error.
4.4
I've tried login multiple times but still can't login. Is it okay to keep trying?
Before you enter your mobile number and PIN, ensure your CAPS lock is off. It could affect the login security system. Take time to check your mobile number and PIN to ensure that the correct characters, which were used to register are still the ones you are using. If you desire to change your number or PIN, go to your account profile and alter it there. If the problem persists, contact Betlion's customer support and they will help you to fix the issue.