Having navigated to the Betway service contact page, you can choose from the list of contact means available. If you have an issue(s) to resolve or need guidance of any kind in relation to using your Betway account, you can choose the option that suits you per time. Betway service channels to customers include:
- Live Chat;
- Email;
- Maxi Call: 0861 787 250;
- Facebook: /BetwaySouthAfrica;
- Twitter: @Betway_za;
Even though they are not as prompt as the others and unofficial, you can also use Betway’s social media handles. On social media, specifically Facebook and Twitter, you can follow Betway’s new updates on promos and offers, and also ask questions.
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As the name implies, via the Betway Live Support Chat, you can communicate with a customer service personnel in real-time. This is the quickest way to reach the support team to solve a problem or make an enquiry. To start a live chat:
- Click the CHAT TO LIVE SUPPORT link and a pop-up window will appear;
- Enter your name, email and number as it is required, and click SUBMIT;
- Click CREATE CONVERSATION to begin.
With the conversation ready to start, select from the options that appear to tilt towards the direction of your intended conversation or enquiry. You will have a choice of deposit, withdrawals, My Bets, password reset, and others. Choose any of these, and an online representative will greet you and start the chat.
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If your enquiry is one that would be better communicated through a verbal conversation, and you'd prefer answers this way, then Betway customer care number South Africa is the option to contact Betway customer support.
Now, the phone number to call would vary depending on your location. So, ensure to check the contact details on the page to know the specific Betway number for your location. The response time may also vary, however, the standard time for connecting with you is five minutes. You can reach Betway through their international number on +44 207 062 5466.
The consultants are professional and friendly. They are always willing to help and will refer you to another channel of enquiry if you're not satisfied with their aid.
You can use Betway's WhatsApp number if you desire a different form of phone contact. In this case, you can send and receive direct message responses to your mobile at any time and any place. The numbers for WhatsApp may also vary depending on your location.
3.3
Betway Contact Email Address
Betway customer service email is an active option. But, compared with the other means of contact, it is the slowest when it comes to getting feedback. It can take between three to five working days to get a response to your query. Often this is because of the volume of emails that need to be responded to, especially during weekends. Another reason is that the activity via other channels, which are more instant, diverts more attention from email notifications and hence slower response time.
However, if you're not in a hurry and your query requires some detail and technical explanations, even if it might be brief, the Betway email service is preferable. Here, they take more time to understand and answer your questions. And so, you'll likely get clearer, more satisfying answers via the email channel.
You can also send a query directly from the support page Contact Form. Below the list of contact details, there is a contact form where you can fill in your details and send your query. All you have to do is choose your country code from the drop-down menu and enter your registered phone number and email address. Then select the query type e.g. bet slip, odds, bets, promo, account, general info, etc. Type in your query and submit.
The customer support email address will depend on your location just as the phone number. So be sure to check the contact details on the page to know the specific Betway address for your location. You can reach Betway through their general email at [email protected].
Betway South Africa Mobile App