After waiting 18mns 41 seconds for a phone to be answered and missing a winning bet in the 12.25 at Yarmouth,0n the 20th October I gave up in disgust! If they operate a so- called telephone betting service, they should employ enough people to operate it efficiently. I certainly believe that me and others shouldn't have to wait that length of time to spend money anywhere, let alone with a bookmaker!

Has anyone else played today and a game they usually play starts being irotic and you see the bonus and screen wins come then leap out of the screen? I have been a fan of paddypower and enjoy there many offers to customers and up to now nothing like ladbrokes who were a nytmere for this kind of thing(freezing games, knocking you out ect)today I placed a substantial amount on the game eternal lady and I always expect to lose, win or draw, but today the game was completely erratic, I didn't even have a win that normally would be within the £100 played on 40p ago, I tried explaining this on chat over 50mins to be told nothing wrong with game maybe your WiFi ect, felt like I was a lier or a fraud, I didn't even ask for anything but at least expected some sort of understanding and instead I got hogwash, shows there no loyalty for players with a genuine complaint plus who are loyal in placing alot time and money to enjoy a good service, the customer service via chat is terrible and tiring. i would love to know if others have had this game go like it did to me today, I couldn't be the only one.

U r the worst site that av ever know why would u not let me close my account

Scam company the fantasy games are rigged

This site is a joke they have football games to bet on that are not even playing, they allways suspend ya bets so u cant cash out, u cant get hold of customer service, live chat they say will be with you in 15 20 minutes then nothing.. I'll head back to ladbrooks

Reading Paddy Power broad street! Avoid if you can Gone is the day the customer is treated with respect or dignity I am by my own admission a man who difficult if crossed. I have always worked my own returns out on my bets as too many times are they worked out wrong.. so when i question a return its for good reason.. they consider this as moaning! work the bet out correct you wont hear a peep.. and dont moan about me questioning a return! Never feeling comfortable in a shop isnt the way paddy power would want thiers shops managed. I will avoid in future.. BE AWARE! CHECK YOUR BETS AND NEVER USE YOUR CARD TO PLACE BETS OR FOBT. winnings have to go back to card, how can you trust it goes back with incompetent staff John

Signed up with a bet £10 and get £40 in bonus’s surprise surprise the bonus’s were never credited to my account same thing happened to 1 of my friends looks like a con stay clear of this company

Had a small win on another site. Stupidly joined Paddypower for a little change in games. Lost £275 on the slots over a month of playing. Mostly playing £1 for a return of 20p... sometimes you get a whole £1. Should have stopped but thought I’d at least get a Bonus here and there, make it more exciting to play but nope slots do not like to pay.. Account was then locked after the loss. I could compare the experience to being voluntary robbed. Lesson has now been learnt. Would not recommend.

As a recognised VIP customer with PP, back in the early days I was inundated with phone calls and emails ensuring I was enjoying the experience with PP and recognising my loyalty with regular rewards (free bets). In truth, there wasn’t a lot PP wouldn’t do to keep me happy. However, of late the service I’ve received from PP has been extremely poor. I’ve had very little contact from my VIP accounts manager and the rewards have dried up. Added to this, the agents on live chat have been rude and unwilling to help on numerous occasions. Giving the impression they simply couldn’t be bothered. To top it off today I placed an in-running bet whilst watching the live stream. The bet won and was settled. However, moments later the funds were taken from my account and the bet was voided - only refunding my stake. This was without any prior notification or discussion. I approached PP for clarification and they said the bet was placed when the result was known? This is not correct and if there is a delay with their stream and the market is still open/available - who’s fault is that? Anyhow, they’re unwilling to help or listen, therefore, I’ve withdrawn my balance and will be closing my account. It’s disappointing to say the least. But hopefully I’ll get a better service for my money elsewhere and by sharing my experience others may think twice about using PP - as if they treat those with VIP statuses like this, chances are they’ll treat others the same or worse. So be wary!

Paypal let-down Huge fan of Paddy Power, love the brand, the people and the offers. However am immensely frustrated that I had an old email address removed from my PayPal payment methods yesterday and 24 hours on I still cannot deposit into my account with my updated email address as it is not showing in the icon on payment screen. Have taken all the steps advised with cookies, cache, browsing history and app installation but nothing has worked. Fed up now.