Exchange is great, have had issues with requesting markets on live chat, being told they would put the markets on and never happens.

I also joined in 2003 before paddy power wrecked this great company. Live chat is a waste of time fobbed off every time with somebody will be in touch it never happens forget these these people go to betdaq instead. they want your entire life details bank job etc next will be blood group how toilet trips a day etc. pp just want to shut betfair down it seems? thought was just me had problems with betfair but see most people do now

account opened 4 days ago, 5000 deposited, tried to bet, account suspended, all documents supplied, 3 days lead time, then changed to 2 - 5 days, 4 days tonight still no joy agent says asap, tomorrow will be 5 days, disgusting service

Awful customer service and response time. An agent opened an account for me on my behalf so I could change my address (moved country). After one session they locked my account for a review which has now been pending for 2 weeks. Numerous contact attempts ignored, no time frame given and money withheld.

Horrible site, STAY AWAY, the blackjack is so rigged. You get 20 against a 2, they pull 6 cards for a 21 and you lose. The dealer is always showing a Ten and 75% of the time they have 20. When you hit your 16 you get a ten, when the dealer hits they get just the card needed to win. Do not waste your money! I can’t post pictures or videos on their facebook but have screen video’s of this horrible site stealing hands.

They will take your money as a deposit before you are verified so not only can you not make a bet BUT YOU CAN NOT WITHDRAW YOUR MONEY! This process could take days or weeks! BEWARE!

I'm so tired of seeing the commercials on TV where people win all this money on this casino... I can't even get bonus spins on slot machines after hundreds of spins... Save your money you'll be happier...

All slot games should be avoided at this time... I'm a regular and have been for 10 years on various sites never complained til not it's not just betfair it's all of them. Theyve stopped paying out... can do over 150 spins til you land a bonus which isnt normal, this is on most games esp megaways. Something has changed this year they have got much worse. Avoid all.

Waited until the moment I made a deposit, then suspended account asking for verification. Sent the documents straight away, thinking my account will be reactivated quite shortly. Unfortunately that is not the case as it has been more than 72h since then. Customer support is nearly none existent. Apparently my verification has been given a 'priority' to get resolved, but again, it has been 10h and nothing happened. Total disaster. Find a better casino to give your hard earned cash away.

500 spins on goonies not a single bonus round what a loss of time n money really bad and gladiator too