Betfair's customer service has really gone downhill, probably because they got taken over by Flutter. They do things completely the wrong way around - they approve big deposits or exposure increases BEFORE verifying people or checking if the person is gambling responsibly. Then they do all they can to ***** you over. First things first: I'm completely genuine (not a problem gambler - I make money betting on politics at exchanges since the bookies restrict my stakes to amounts like £1 at a time due to winning too much, and I have a Premium Charges page. I'm definitely not a money launderer, never have shown any signs of that, and I've only ever used one Betfair account in over 15 years). Last month Betfair kept constantly emailing me asking repetitive questions about my gambling. I explained how things were fine multiple times - I was betting big at short odds on the US election *after* the result was known, so it was a super safe bet - but my account still got suspended or restricted each time. This is bad because if you want to trade in or out of open bets or have plans to withdraw, you can't do that when that happens and no notice is given. Then they started asking for documents to prove my identity and source of money. I diligently send all evidence asked for each time, and on the same day - passport/driving licence/bank statement/photo of debit card/utility bill/savings/stocks. Yet suddenly with no notice and no reason given, they closed my account. Live chat waiting times have got bad too - 50 minutes to wait to get through last time. Live chat didn't give me a reason but said that someone would contact me. A couple days later I get a request for evidence of an old debit card. I provide a bank statement with evidence of Betfair payments from it. (It was for the same bank account for the one I use now: my bank simply had sent me a replacement card. ) I've still not heard back and I'm unhappy about this because it's such an unprofessional way to do business as well as unfair a way of doing things. A search of twitter finds that they've been doing this to multiple people and that it takes months to resolve even if you have to go to court.: / I feel targeted because I know that there are real problem gamblers out there - people who lose money they can't afford but Betfair are using 'regulations' as an excuse to go after people who are clearly aren't, to try to get rid of them. It definitely feels like that Betfair are looking for any kind of reason to ban me and keep my money which stresses me out. I must say that if Betfair still don't tackle the real problem gamblers, the government will end up cracking down on the betting industry even more and I don't think I'd mind that because it makes me uncomfortable how big the gambling problem in the UK now is - I'm lucky in that I'm in control. Betfair Exchange are really, really lucky that they were first and have such a big reach which means that liquidity is better than anywhere else by a mile. They also have a wider range of markets in general. My experience has pushed me to open accounts at Betdaq and Matchbook but Betfair Exchange still has the best liquidity and more politics markets unfortunately.

I have used Betfair exchange for a number of years and thought it was great. Today, I encountered a technical error with their system but they've actually ignored me and refused to fix it! Here's the full story: I placed a "lay" bet on Donald Trump leaving in 2021. The next day, it said I could cash out for £96 profit. I accepted but I received my stake back without the £96 profit. I received answers from customer service including "profits will be given when Trump leaves office" and "there's nothing extra due here". From what I have discerned, they haven't cashed me out using opposite "back" bets but instead they've placed "lay" bets on most of the other potential years that Trump could leave office. Their cashout system doesn't know what to do in this situation, it's a programming flaw. In a nutshell, my £96 profits are trapped until Trump leaves office and the lay bets get settled. This runs completely counter to their website which states: "CASH OUT ­ Your easy way to take a profit early. " "Cash Out is an easy way to guarantee a profit regardless of the final result or cut your losses at any time. " That's not correct in this instance, their customer services have been unhelpful and condescending. This is obviously a company that deal with plenty of complaints and as such they have very little interest in pleasing anyone. I have used Betfair a lot but if this doesn't get resolved with an apology, I will never be able to use them again, I've lost all confidence in this company. I look forward to potentially getting my profits by the year 2025 and beyond!

first things first, i absolutely loved betfair, i brought all my friends to use nothing but betfair or paddy power. never had an issue, pre covid Even a VIP! *** it was once great, ive now returned and my god! what an absolute disgrace it has become, literally every slot the same no features or bonuses, and when they come there minimums, using rtp tracker of the £500 spent i have a return of £67 blatantly robbing, now im not saying there slots are *Broken, it could be the simple fact they have lost a large majority of there members hence no play no win. on that note my account is closed and will not be returning or recommending either site to anyone in the future. i would highly recommend avoiding the above betting company's i have never in all my time of gambling come across anything like it, and i play the same games across 2 other sites and both of them play completely different there is a review below talk about speeds of reels and i can confirm there are speed issues and concurrent with heavy losses something is seriously amiss here such a shame but like they say when the fun stops, stop! and betfair have managed to rip out all the fun and just take take take

In reference to my previous comments about Betfairs Exchange and Sportsbook please DO NOT under any circumstances play any of the casino arcade or slot games on the Sportsbook otherwise you will lose a lot of money and if you know someone who does play them warn them as every single game on there is rigged by Paddy Power. Since Paddy Power took over the Sportsbook arm of Betfair there have been some very suspicious patterns appearing regularly on certain games there is a game called Bounty Raid or Bounty Hunter where you receive double your stake back for hitting certain symbols the object is to hit the Bounty Hunter where the symbols can go upto x 50(so if you bet 10p per spin you would receive £5 if you bet 20p you would get £10)the problem is when you hit the Bounty Hunter you will never see a x 50 symbol you will see x 1 or x 2 symbol on numerous occasions it is exceptionally rare to hit the top symbol but when you do see it its on a spin that doesn't matter this happens all the time when you hit the Bounty Hunter. The Bounty Hunter will vary from going extremely fast during spins to extremely slow I've been in a lot of casino's and I have never ever seen a game do this they are always consistant in their speed and once the reels start to slow down that's it that is when you will start to lose and lose heavily because Paddy Power are manually adjusting the speed of the games while you are playing them to stop you winning. Casino's are casino's you expect to lose the majority of the time you play but also win on a regular basis but I've never seen anything like this you can literally go hundreds and hundreds of spins without winning a penny it is so obvious that the games are rigged and unfortunately Betfair are letting this practice go on right under their noses because they benefit they are allowing Paddy Power to fleece gamers and apart from not playing the games and boycotting the arcade there is not a lot you can do about it. When I joined Betfair in the early 2000's it was the place to be every Sports Bettor wanted to have a Betfair account in my opinion the exchange is fine its punter against punter and Betfair take a commission I have never had a problem with the exchange the odds and bonuses you receive are the best in the business but since Paddy Power came along and took over the Sportsbook there have been a lot of very unhappy customers not just with the arcade but Cash Out issues where the Cash Out option will be rendered defunct as it is suspended for long periods of time stopping users from Cashing Out. Add to that football matches disappearing totally and never reappearing along with numerous other issues in my opinion it is just not worth any Betfair user getting involved with the Sportsbook so my advice is simple DO NOT get involved with the Sportsbook at all totally ignore it just use the Exchange or even better go to another online Betting Portal because I've tested a lot of games on the Sportsbook and pretty much every single one of them is rigged you might aswell just give them your money it is daylight robbery. I cannot believe they can and are getting away with it one of the biggest Sports Betting Firms in the world Paddy Power bleeding their customers dry so go elsewhere where you know that your experience is genuine and your on a level playing field because having played a lot of games on the Sportsbook I have absolutely no confidence in the legitimacy of any of them so I would say as I have said before if you do play them you do so at your own discretion because in my experience you will lose and lose heavily over a period of time.

Had money in my account went to log in and the account was suspended after a long process I was told I would need to open new account as the was a security concern when I did this all my money was gone I went though the security team who wouldn’t tell me what had happened to my money just my account had been accessed they just said I won’t be getting it back and then a picture of the terms and conditions I’ve repeatedly asked just for an explanation which I’m yet to receive Theives do not use there are far better companies!

1. Changed Phones. 2. Google Auth app hasn't stored my details. 3. Tried logging in, asks for Auth code from app. 4. Tried contact customer service, the only option was online chat. 5. No one answers online chat and it just continiously tells me to refresh the page, which I've done over 10 times now. Very poor experience.

I placed a bet as well on next president trump to win, my bet was next president is trump! They changed the bet and settled when no results are clear! Surely together we can take these scammers to courts. Who else lost money

joined the site today had a simple question for live chat which ended up one of the most frustrating conversations ever. should of read reviews first i guess

Not recommending this casino. Games are scammed and freezing and catching errors just to disturb the play. In game bonuses are so ridiculous that it's funny to watch. I'm starting recording my playing as no one wou believe me if I would tell how it really looks playing on that scammed site.

Been a customer for over 10 years, never had any serious issues over that time and its still the best betting exchange to trade sports despite other entrants (Smarkets, Matchbook, Betdaq etc). Its safe, convenient, liquid and very simple/quick to deposit and withdraw. Can't vouch for the Sportsbook, but the exchange is still excellent despite the various changes over the years. The Premium Charge is annoying if you are a winning player, but they reduced commission from 5% to 2% last year.