Put a bet on quest for life £2 ew at 40/1 horse won bet disappeared contacted ciaran guy was no help and cut me off Very poor customer service keep the money you crooks wont get another penny off me.

Market crashed today with no voiding bet.

Betfair exchange has technical issues the system went down and they used there small print T&Cs not to void bets.

Technical issue have cost me £44.49 and yet they are not interested. Disgusting Company who don't give a dam about long standing customers

Terrible app and customer service. This app is very broken and the features don't work. Crashes when loading into slot games, most recent I had 5 free spins on Gonzo as a user and it would not work on both mobile and tablet. I contacted customer service on Twitter twice with no response and the free spins timed out and was not able to use them as it just didn't work when you clicked the link to the game. Don't use this, go elsewhere so you get the benefits of working apps with your money and have fun with your gambling time.

Disgraceful don't even get a play... And you can forget about getting a big win.. Worst online site I've ever played!

I've been a user of betfair since 2006 but I've had a recent experience with one of their affiliates who provides services to them. Their affiliate has attacked a number of people over twitter, has made a number of homophobic comments and has threatened people. He has also publicly disclosed personal data on social media. It is a shame I am leaving, I trade thousands of pounds each month, but I do not feel comfortable on the platform any longer and I am moving to a competition.

Just hard to describe them. Rigged games that for sure. You won't be enjoying to play. No matter what game I'm playing non of them give me a bonus round and if they do the return is ridiculous. Had a bonus round on £0.20 gave me £0.40 in return. Just sick what they doing. Not recommending that casino.

1. Since CEO Peter Jackson took over, Betfair and Paddy Power has gone downhill badly. It's clear he doesn't care about Customer Service, he wants to buy growth, not deliver growth, we all know what happened to the banks due to that behaviour. 2. All of my winning exchange bets had the profit paid, but my stake wasn't returned, it just vanished. Not even the profit is right on a number of the winning bets, (I'm aware of dead heat rules etc) 3. No Phone number, only live chat that is slower than a tortoise wading through treacle. 4. 2 hours and 50 minutes on the live chat and no further forward, buck passed to another department, raised a complaint, timescales for either being delt with not given. It's no exaggeration to say Betfair's Customer Service is amongst my top 3 worst Customer Service experiences I've ever had, it probably takes a close 2nd place... extracting molars without pain relief would be easier.

Impossible to contact re: providing know your customer documents. Live chat, which previously worked, is now no longer functional on multiple devices. No apparent phone number. No apparent email - one email that was given now returns auto replies saying it's closed. Twitter support continually trying to direct me to live chat, continually ignoring that I'm telling them it doesn't work.