How they stopped guaranteed best odds on the sportsbooks in horseracing, absolutely disgrace. All my friends go to other companies with best odds, they advertise good on television, but they are 100% not! Need to have a look at yourselfs and relize many customers are gone elsewhere.

Scammers and Charltons! Kept my winnings and wouldn't put it into my account after 2weeks. Betfair Closed my account and kept the money. I followed the complaints procedure fully but to no avail from betfair. I've also complained to resolver and the ibas but still to no avail. Betfair have stole my winnings and I'd never use there Betting site. Beware of this!

Generally poor all around. The user interface doesn't refresh enough - bets are matched but don't refresh. When contacting support about this they blame 'technology'. The commission is too expensive. They have a daily free game on bingo but it hardly ever wins. I cant find my bets in the interface after I have placed them. I would recommend Matchbook or Smarkets any day. @Betfair - you need to pull your socks up!

AVOID. I try to log in. My accounts been suspended for safer gaming. I go to live chat and left waiting for 45 minutes,. I'm passed from one agent to another on five different agents. they all say were transferring you to safer gaming. I wish I could upload screenshots of the conversation. After 1 HR waiting I get to a safer gaming agent, THIS IS WHAT IT SAYS, I have deposit a total of 250 pound and withdrawn 600 on this account and due to this recent activity you have to now provide the following. PROOF OF ADDRESS, PROOF OF AGE, PROOF OF FUNDS. My last 2 wage slips, MY LAST 3 PAGES OF BANK STATEMENTS, 2X UTILITY BILLS and proof the bank I used is mine also a picture of me holding all this information

They have the worst costume care centre, I have ever seen. And that if you can call it a costume care centre. I would avoid using that at all cost. Absolutely pathetic.

To say they are all about them would be the understatement of the year. Very poor customer service and markets suspend at convenient times. Find their policies and explanations poor and a reason why i dont use them as much now

1). Backed horse for place. Betfair exchange froze unable to lay back bet from begining of race. site only functioned after race finished.2). Betfair uncontactable to complain and demand reimbursement for their site failure that stopped layback of place bet. So what occured? I backed Lionel for a place in Irish Derby. Realised 100 yards in a bad move and could not lay the horse back to nuteralise any loss on the bet. Their site did not show the bet as matched nor did the "My Bets" feature show any bets open or matched but my balance was reduced by the value of the bet of £5. For the rest of the race I tried to get a lay on the horse but their site was not working on this market- jest no response. At the race end however the bet showed as matched. As I said throughout the race thier site denied me the opportunity to lat back the bet. I lost a fiver. Miffed at their site failure I tried to contact them about 30/50 times on the only method they provide- thief useless and totally ineffective contact us button (with the great Mickey tacking lie "the quickest way to contact us"). Great joke on your customers Betfair. They are impossible to contact in my experience on their so called contact button. I do not know how to get hold of this company. Contact button that does not work. No phone number. No email addresses. This is obviously deliberate on thier point because customers will give up and this of course keeps complaints down. I think maybe the industry regulator should look at this issue. Betfair are pathetic in the access they allow or give to their customer who experience problems. "No problem at Betfair". To sum up i'm a fiver down because their site failed throughout the race and they are uncontactable to discuss this issue. The regulator needs to look at this contact issue provision of Betfair which simply does not work. In my expieriennnce they are a company their customers can not contact when things go wrong such as those site failing to work properly during a race. No Stares in reality on contact issue. Betfair are a disgrace for such a industry leader.

these crooks have stolen £57 fom me by blocking my account i have subbmited all relevant forms they just ignore me and my balance have gone thay are theives!

Never ever ever under any circumstances play casino or games. NEVER I REPEAT NEVER. you will lose and lose badly, every single time... no exceptions.

I have been a betfair customer a long time but they have slowly but surely deteriorated as a bookmaker. BOG on multiples has gone and prices are shorter than elsewhere with the mask of a boost which only then raises them to other bookies prices. Profit is king now it seems, it's a shame