Verint Systems and Telligent have released the Telligent Community solution, with advancements in community management tools and user experience capabilities, workflow enhancements, new content management and moderation functionality.
The new release also features ongoing API investments as well as solution availability in a Community as a Service (CaaS) model.
These advancements are designed to further organizations’ use of actionable intelligence that flows through their communities as they focus on the advancement of strategic objectives, such as gaining a holistic view of customer service effectiveness, integrating social experiences on the web and supporting digital transformation initiatives.
The Telligent Community social software platform— which is available in SaaS, on-premises and now CaaS deployment models—enables customer service and digital marketing organizations within a business to create compelling, online, branded communities for customers, partners and employees to collaborate and engage.
This new release marks the first community product introduction to follow the acquisition of Telligent by Verint in 2015.
For developers, the solution features a host of advancements, including moving many of Telligent Community’s integrations to open source on GitHub. It also has new editors for managing content, as well as editors for managing all design elements, such as CSS.
Further enhancements involve expanded APIs, WebHooks and application tracing, all designed to simplify development efforts for customers and partners that want to build on the Telligent platform. The solution also includes updates to its widget studio functionality for managing the full user experience.