Unified communications apps like FaceTime and Skype can potentially help organizations reduce costs, but may also pose security threats.
“Without full control over the security and compliance policies, these free apps increase risks of cyber-attacks or service outage should the platforms fail or be sabotaged,” says Ben Elms, EVP for Asia Pacific, Vodafone Global Enterprise, in an interview with Networks Asia. “This in turn exposes organizations to unnecessary security threats that are difficult to manage, which may ultimately compromise business operations.”
Elms says organizations should consider unified communications, especially one that is delivered via cloud. He reveals why in the following excerpt of the interview:
NWA: How does unified communication (UC) work in the cloud? Is it a form of SaaS, IaaS or PaaS? Given its nature, it should cross over a few solution types so how does it fit into the cloud?
Elms: By putting UC in the cloud, employees can work effectively wherever they are without the risk of missing important calls or messages. Another advantage of cloud technology is that it allows UC to be delivered across all lines of business, especially when organizations have operations in multiple locations. We do not define UC as a form of SaaS, IaaS or PaaS, but UCaaS (UC as a Service).
By uniting the various communications devices and methods into a single, intelligent and completely configurable service, cloud-based UCaaS also allows organizations to simplify the management of a dynamic IT workload through a single plane of control for their communication needs.
Furthermore, Vodafone’s cloud offerings involve hybrid and private cloud solutions, which are connected to our global MPLS network.