With the global economy still struggling and competition more fierce than ever, service provider executives are coming out of the corner suite and taking a greater interest in the day-to-day operations of their organizations.
The hands-on trend being adopted at the highest levels means that information and data pertaining to business performance need to be as relevant to executives as they are to employees focused on operations.
To standardize and streamline the language of business performance metrics, TM Forum's Business Benchmarking program delivers information that executives need to make decisions across the organization.
Our studies compare business performance across a variety of metrics, spanning revenue and margin, customer experience and operational efficiency. These metrics help service providers get a strong sense of how they stack up against the competition, as well as their strengths and weaknesses.
During the six years our Business Benchmarking program has been running, metrics have been expanded to cover the core performance measures of the business.
We are now making our library of business metrics publicly available as standardized business performance metrics within the communications industry.