Thomson Video Networks announced that Asian systems integration company Ideal Systems has become a value-added reseller (VAR), distributing and supporting the entire Thomson Video Networks product line in Hong Kong, Macau, and Taiwan.
Ideal Systems is the first integrator in the Asia-Pacific region to join Thomson's intensive VAR program, which reinforces partner skills and autonomy through dedicated training schemes, technical assistance during the projects phases, and second-line service-level agreements.
A long-term partner of Thomson Video Networks, Ideal Systems has worked with the company successfully on several large regional projects in the satellite, terrestrial, and cable markets. Supported by Thomson through the VAR program, Ideal Systems will now take the technical lead on new bids and projects, providing first-line customer support and professional services from its local offices throughout the region.
Thomson Video Networks' new VAR program is designed for experienced head-end distributors who aim to develop their integration and customer services. The VAR acts as a qualified integrator and the first level of support. Thomson Video Networks offers VAR partners an advanced annual training scheme, with commissioning assistance, a second-line service-level agreement, and remote or on-site support.