Telekom Slovenije has started the deployment of Ixia’s IxRave service verification solution to comprehensively verify and manage the customer quality of experience of its multiplay subscribers.
Using IxRave’s Carrier Multiplay solution, Telekom Slovenije will assure network reliability for customers from end-to-end with proactive testing of services and applications via the network core, Ixia says.
With IxRave, Telekom Slovenije’s front-line customer service technicians can launch subscriber experience tests from the call center to isolate and troubleshoot core network issues.
This allows Telekom Slovenije to send field technicians to only those subscriber homes that IxRave has identified as troubled sites, reducing unwarranted field dispatches and significantly reducing operating expenses.