Telefónica has selected Amdocs for transformation projects that would modernize and standardize Telefónica's business support systems (BSS) on Amdocs software.
These are meant to enable Telefónica subscribers in these countries to move seamlessly between all customer interaction channels, whether self-service or agent assisted, via the web, call center or at the retail store, across its entire quad-play offering – wireline, wireless, Internet and TV.
"With the new transformation projects in Chile and Peru we are continuing to execute on our strategy to differentiate Telefónica by enabling all customer interactions online and ensuring a world class multi-channel and digital customer experience" said Phil Jordan, global CIO of Telefónica.
"The awarding of these projects to Amdocs in addition to the Argentina transformation already underway enables us to leverage Amdocs' products and business processes to ensure high levels of standardization and re-use across the group with transformation speed and cost advantages," said Jordan.