Operators seek to achieve synergy between different departments which share common business targets by using revenue intelligence tools for revenue assurance, fraud management, operational risk management, SPM and pricing analytics.
Based on survey of 120 operators worldwide conducted by cVidya Networks, respondents cited internal fraud, commission verification, and price plan analysis as the three most critical areas that require more advanced solutions.
Of mobile executives polled, 60% said that there is no revenue assurance coverage for their dealers/sales commission verification and 58% said commission payments make up 5%-15% of their total revenues. This means that operators are vulnerable to revenue leakage estimated in the billions of dollars from sales performance management alone.
Regarding fraud, 50% of executives noted that the major concern is internal fraud, while 40% mentioned PBX fraud.